Technical Account Manager, Enterprise Support, Strategic Industries, Energy
We're looking for a Technical Account Manager (TAM) to support our customers' creative and transformative spirit of innovation across all technologies, including Compute, Storage, Database, Big Data / Analytics, Application-level services, Networking, Serverless and more.
The TAM works with customers as a trusted advisor to enable their cloud journey and grow their knowledge of AWS cloud services and technologies to support their business goals.
Main Responsibilities:
* Develop trusting relationships with customers, understand their business needs/drivers, review service disruptions, provide monthly/quarterly metrics and assist with pre-launch planning.
* Utilize technical skills to solve difficult support issues and technical challenges.
* Understand operational parameters and troubleshooting processes for customer issues and escalations.
* Advocate for customer needs to overcome adoption blockers and drive new feature development.
* Improve customer capabilities by running workshops, operations, and architecture reviews.
* Ensure AWS environments remain operationally healthy whilst reducing costs and driving efficiencies to mitigate risks in customer operations plans and product adoption.
* Work with customers across all levels from developers through to C-Suite executives.
* Collaborate across multiple functions within AWS, such as: Solutions Architects, Business Developers, Professional Services Consultants, Global TAM teams and Sales Account Managers.
Basic Qualifications:
* Experience with operational parameters and troubleshooting for three (3) of the following: compute/storage/networking/CDN/databases/DevOps/big data and analytics/security/applications development in a distributed systems environment.
* Experience in technical engineering.
* Bachelor's degree.
* Professional fluency in English and Portuguese.
Preferred Qualifications:
* Experience with AWS services or other cloud offerings.
* Experience in internal enterprise or external customer-facing environment as a technical lead.