An exciting opportunity has arisen at the Mardyke Entertainment Complex for a confident, charismatic, customer service focused Leisure and Reception staff. The Mardyke Entertainment Complex offers a wide selection of leisure including bowling lanes, pool and snooker tables, ping pong, darts and karaoke pods.
Responsibilities include, but are not limited to:
* Reception duties, answering calls, emails, greeting customers and basic admin duties.
* Set up and set down leisure areas, maintaining the highest level of cleanliness and organization on leisure facilities at all times.
* Maintaining and cleaning all leisure equipment.
* Greeting and hosting group bookings of various sizes.
* Instructing and assisting customers on all leisure including bowling, pool, darts and ping-pong.
* Managing all aspects of bookings to ensure our customers have an enjoyable, stress-free and fun experience.
* Ensuring all bookings receive the highest level of customer service.
* Liaise with all relevant departments about booking requirements including, reception, bar, floor and management.
* Keeping up to date on all events, products, services and policies throughout the complex.
* Upselling quieter leisure to our customers.
* Ensuring our groups have the best possible experience here at the Mardyke Entertainment Complex!
The ideal candidate will:
* Be confident, charismatic, friendly and customer service focused.
* Thrive under pressure and have the ability to KEEP CALM in busy or stressful situations.
* Be an extroverted, bubbly, people person that enjoys conversing with customers.
* Have a level of customer service experience (minimum 1 year in a customer facing role).
* Have the ability to work as part of a team as well as on your own initiative.
* Have a positive attitude and strong organisation skills.
* Previous hosting/event management experience is a bonus but not essential.
* Basic computer skills are required.
Job Type: Full-time
Pay: From €12.70 per hour
Expected hours: 30 – 35 per week
Benefits:
* Company events
* Employee discount
* Food allowance
Schedule:
* Night shift
* Weekend availability
Application question(s):
* What is your favourite thing to do at the Mardyke Bowl?
Experience:
* Hospitality: 2 years (preferred)
Work Location: In person
Expected start date: 15/11/2024
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