At ServiceNow, our journey started in 2004 with a visionary engineer, Fred Luddy. Today, we are a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500.
Job Description
We are seeking a highly skilled facilitator to join our Global Learning & Development organization as an EMEA Success Hub Delivery Senior Specialist.
Your responsibilities will include delivering live onboarding and training to early-career Customer Success (CS) Guides in one of our regional Success Centers. You will work closely with key stakeholders to refine and deliver the content these Success Guides need to excel in their roles.
Key Responsibilities:
* Lead delivery of onboarding curriculum for new hire Customer Success Guides, covering product knowledge, customer success techniques, industry insights, customer value realization, and the broader customer journey.
* Use various training methods like presentations, role-playing, and hands-on activities to deliver onboarding curriculum in instructor-led training settings.
* Provide ongoing coaching and support to new hires to reinforce learning and address individual needs.
* Leverage surveys to gather feedback from Customer Success Guides, leadership, and the rest of the School of Customer Excellence to continuously improve and evolve onboarding content.
Qualifications:
We are looking for a candidate with exceptional communication skills, experience in enablement as a trainer or leader of enablement programs, and a strong understanding of adult learning principles and enablement design processes.
The ideal candidate will have:
* 4+ years' experience in enablement as a trainer or leader of enablement programs.
* Experience developing and deploying global enablement programs at scale.
* Strong facilitation skills, both in person and virtually.
We strive to create an inclusive environment where everyone feels valued and empowered. If you're passionate about supporting early-in-career staff members and have a proven track record in enablement, we encourage you to apply.