Reservations Agent – 4* Grand Hotel, Malahide We are looking for a part-time Reservations Agent to join our Sales & Reservations team.
Main Responsibilities will include: · Managing reservations
· Supporting reservation agents with individual reservations/enquiries
· Adhering to hotel SOPS and company policies
· Ensure the highest level of customer service at all times
· Contributing to yield management to achieve accommodation targets and maximum occupancy in both hotels.
· Assisting in maintaining accurate inventory control for rooms
· Utilising the hotel direct CMS, OTA extranets and channel manager for the purpose of rate loading, guest communications and post stay feed back
· Assisting Manager with departmental reporting for both properties
· Managing rate codes, group booking platform and systems utilisation
· Supporting Departmental Manager with day to day running of department for both properties.
The ideal candidate will have:
· Previous experience in a similar role in a hotel environment
· Ability to prioritize in a fast-paced environment
· Accuracy & strong attention to detail
· Flexibility in day-to-day job demands
· Standards driven & customer focused
· Excellent organisational and communication skills
· Work well within a team environment and also be able to use own initiative
Perks of joining the team: We have a very friendly and helpful team and we hope you will fit right into our family.
We provide:
· Excellent working conditions
· Great Remuneration package
· Meals on duty
· Complimentary Staff parking
· Complimentary use of award winning Arena Health & Fitness Club
· Staff recognition & awards
· Staff events
· Discounted Health Insurance
· Family and Friends discounted rates
· Taxsaver Scheme
· Cycle to work Scheme
· Cash saving scheme
· Discounted Doctors Scheme
· Discounted dry cleaning service
· 'Refer a friend' scheme