End User Support Specialist I
We are seeking an enthusiastic EUS Specialist who is passionate about technology, motivated to learn, and prepared to face both challenges and rewards in a dynamic environment.
Job Responsibilities
* Provide comprehensive support covering deskside, mobile, telephony, and more.
* Identify, solve, and prevent the reoccurrence of technical problems affecting the Windows desktop OS, the applications installed on them, mobile endpoints, and voice services.
* Review and investigate all IT-related problems to determine cause and most appropriate solution and provide information and explanation to end users on problem resolution.
* Keep end users updated on the status of open trouble tickets and escalate more complex problems to EUS Support II engineers or other support teams.
Required Skills / Experience
* 2+ years' supporting Microsoft OS, Office 365, collaboration software, and experience with desktop builds.
* 2+ years' demonstrated performance as an administrator for End User support systems.
* ITIL V4 Foundation.
* A Full UK Driving License (Regional office travel will be required).
Desired Skills/ Experience
* Strong ability to make decisions on routine work and interpret and enforce established corporate guidelines, policies, and procedures.
* Excellent organizational, time management, and prioritization skills.
* Excellent analytical and problem-solving skills. Ability to perform advanced troubleshooting and in-depth research, and develop solutions to complex problems.