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Senior IT Recruitment Consultant at Eolas Recruitment
My client is recruiting for an Application Support Specialist to join the team on a permanent basis. This role will operate on a hybrid model.
The Support Specialist will work in a dynamic and varied work environment supporting end users with helpdesk issues while also having responsibility for completing IT business related projects to implement best practices.
Must be available to work 3 days per week on site.
Job Responsibilities
* You will manage incidents & change requests raised through Incident Management Systems for all the external systems, including triage, communication, & escalation.
* You will analyse incidents raised, including root cause analysis.
* Effective communication with internal clients & other system support teams.
* Defining possible solutions & rectification.
* Liaising with 3rd party Suppliers on incident solutions.
* Testing, planning, & implementing scripts for data fixes.
* Supporting users in multiple regions, time zones & cultures.
* Running & supporting daily “Morning Batches” & “End of Day” transaction processing on a rota basis.
* Provide support for code releases of the policy administration systems, including testing, planning & implementation.
* Gather, document, & obtain sign-off on requirements for small initiatives e.g., MI reports, customer documentation or service requests.
* Work closely with the business teams on the diagnosis of system issues.
Experience Required
* A degree in an IT discipline or relevant experience in a similar role.
* Experience with relational databases such as Oracle, SQL Server, and the creation of SQL scripts.
* Ability to support complex business applications, troubleshoot issues and implement corrective actions.
* Report writing skills using Crystal Reports or similar report writing tools.
* Experience in Power BI beneficial.
* Familiarity with scripting languages such as PowerShell.
* Excellent English verbal and written communication skills.
* Ability to work on own initiative.
Educational Requirements
* Computer Science Degree / Relevant Degree.
HOW TO APPLY:
To apply for this role, please submit your updated CV. If your skills and experience match job requirements, you will be contacted to discuss your application in detail.
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