E-Mobility and Distribution Product Technician
Job Title: E-Mobility and Distribution Product Technician
We’re hiring an E-Mobility and Distribution Product Technician. Are you an enthusiastic and proactive professional with a passion for electrical and technical solutions? We are seeking a dynamic individual to join us in offering the most exceptional service and expertise in the field of EV Charging and power distribution solutions..
Position Objective:
As an E-mobility and Distribution Product Technician, you will provide expert technical support to customers and installers for our range of EV charging and electrical distribution products. Additionally, you will support the sales office by managing incoming enquiries and providing customers with accurate pricing and quotations.
Job Description:
* Perform maintenance and troubleshooting of EVSE safely and professionally.
* Offer sound engineering and electrical advice to customers.
* Support other Garo electrical distribution product lines in a similar manner.
* Develop opportunities with new and existing customers, building strong relationships with contractors, CPOs, and end users.
* Maintain communication with the e-mobility sales manager and internal sales manager, sharing feedback, customer sentiment, and market information.
* Assist internal sales staff in managing existing and new customers.
* Aid in order processing for internal sales staff.
* Identify opportunities to provide support and training to existing and potential customers.
* Provide timely quotes and follow up to secure new business, monitoring and updating all projects in the CRM system.
* Share incoming queries, problems, and solutions with the team.
* Collaborate with relevant departments to ensure smooth project progress and timely delivery of goods.
* Prepare AutoCAD drawings, quotations, and tender submissions with precision and attention to detail.
* Work with the production team manager to quality-check products before delivery to customers.
Key Qualifications:
* Exceptional Communication Skills: Demonstrated excellence in both telephone and written communications.
* Technical Expertise: Robust electrical and technical knowledge, with electrical or engineering qualification desirable.
* Experience: Hands-on experience in installation, maintenance, or technical support of EV charging solutions would be an advantage. Full training provided.
* Proactive and Organised: Self-motivated, well-organised, and capable of taking initiative.
* Multitasking Abilities: Adept at managing multiple tasks efficiently and effectively.
* Problem-Solving and Time Management: Strong analytical skills and the ability to manage time wisely.
* Effective Communication: Ability to articulate ideas clearly and interact effectively with diverse stakeholders.
* Resilient and Goal-Oriented: Determined to excel in a competitive and challenging environment.
* Computer Proficiency: Skilled in using software packages such as Microsoft Outlook, Excel, and Word. Experience with Salesforce or similar CRM systems is highly desirable. AutoCAD experience an advantage; however, training is provided.
* Product Knowledge: Eager to gain a deep understanding of our product range and capable of persuading customers to choose our solutions over competitors.
* Team Player: Ready to support team efforts and assist colleagues during less busy times.
If you are motivated to succeed and eager to be part of an innovative and supportive team, we would love to hear from you!
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