Job Title: Technician, Production Services Operations
SiriusXM and its brands are leading a new era of audio entertainment and services by delivering the most compelling subscription and ad-supported audio entertainment experience for listeners in the car, at home, and anywhere on the go with connected devices. Our vision is to shape the future of audio, where everyone can be effortlessly connected to the voices, stories and music they love wherever they are.
About Us
We are proud to be launching a new state-of-the-art technology facility in Dublin, Ireland. The Dublin-based team will play a critical role in our continued digital transformation and will function as a center of excellence for SiriusXM's global Product and Technology organisation.
SiriusXM's new Dublin facility will comprise a workforce primarily focused on software development, automotive technology and engineering, AdTech, data science, and analytics. Talent based in the new technology hub will be charged with developing and implementing best-in-class standards for high-quality, scalable software deliveries for SiriusXM's streaming and in-vehicle audio entertainment platforms.
Key Responsibilities
* Maintain technical operations 24/7 by responding to incidents and providing support for the entire Technology Org.
* Monitor, triage, and manage technical incidents and provide operational support for SiriusXM Consumer Brands.
* Guide all problems through the incident management process: Problem Intake, Triage and Investigation, Internal Business Stakeholder communications, Resolver Escalation, Resolution Validation, and Problem Management.
Daily Tasks
* Software Deployments
* System Alarm Management
* Operational Record Keeping and Documentation Maintenance
* Collaborate with Subject Matter Experts across the Organization for Continuous Improvement Opportunities
Requirements
* Associate Degree, Technical School or military training in computer systems management and monitoring or related area of equivalent experience.
* 2 years of experience working in a 24x7x365 multi-shift environment where the main focus is monitoring and incident management.
* Practical hands-on experience with trouble ticket systems, network monitoring tools, and familiarity with incident management processes.
* Able to take initiative and deliver through ambiguity.
Preferred Skills
* Excellent interpersonal skills and ability to interact effectively with staff at all levels.
* Excellent written and verbal communication and presentation skills.
* Excellent organisational skills and attention to details.
* Ability to work independently and on a team in a fast-paced environment.
* Strong time management skills, with the ability to prioritise and multitask.
Technical Requirements
* Thorough knowledge of Slack, Zoom and Google Suite.
* Familiarisation with streaming technologies.
* Ability to generate technical operational documentation and standard operating procedures in support of incident management processes.
Equal Opportunities Employer
SiriusXM is an equal opportunity employer that does not discriminate on the basis of actual or perceived race, creed, colour, religion, national origin, ancestry, alienage or citizenship status, age, disability or handicap, sex, gender identity, marital status, familial status, veteran status, sexual orientation or any other characteristic protected by applicable federal, state or local laws.