Assistant Manager Role
We are seeking a highly skilled Assistant Manager to play a crucial role in delivering exceptional customer service and ensuring seamless shop operations.
This key position involves leading and managing a dedicated team, focusing on daily operations and supporting the Store Manager. The Assistant Manager will be responsible for providing top-notch service to customers while fostering a healthy working environment that welcomes all individuals.
* Lead and motivate your team to deliver outstanding customer service and maintain operational excellence.
* Promote and embody company values, serving as an ambassador for our brand and championing company culture.
* Oversee daily shop operations, manage workflows, and maintain high standards during opening and closing hours.
* Implement business strategies by assigning roles and tasks, managing stock, budgets, and profit & loss to meet organizational goals.
* Ensure compliance with health and safety regulations and legal policies, including HACCP protocols.
* Maintain accurate timekeeping records.
* Plan and manage staff rosters, ensuring adequate coverage and scheduling for the shop.
* Foster effective communication with team members and senior management, creating a positive work environment.
The ideal candidate will possess:
* A minimum of 5 years' experience managing teams of 10 or more people.
* Confident leadership skills to motivate and challenge others to deliver excellence.
* Strong commercial acumen with a proven track record in driving operational standards across the shop.
* Previous experience in rota planning and managing team performance.
* Excellent team-building and leadership skills with a focus on delivering exceptional customer service.
* Ability to make independent decisions in a busy, customer-focused environment.
* Experience with understanding and creating planograms.
* Strong communication, interpersonal, and leadership skills for effective interaction across departments.
Benefits include a great benefits package.