Credit Analyst
About the Company:
Our client is a leading receivables management business in Ireland. Founded in 1976, they have over four decades of experience and a proven track-record of generating strong, risk-adjusted returns for clients through investments in performing, rescheduled, and non-performing credit and asset finance.
The company has a deep understanding of credit and operates across 9 European countries, employing over 850 people.
Job Description
We are seeking an experienced collections agent to join our collections team on a permanent, full-time basis in Galway. The successful candidate will report directly to the Collections Manager.
Responsibilities
* Administration and collection tasks associated with delinquent accounts
* Communicating with customers for the collection of payment on past due accounts via phone/email/letter
* Negotiation with customers to enact payment plans and settlements
* Retention of detailed records
* Respond to customer queries and inquiries
* Adherence to company and regulatory guidelines
* Ability to work in a fast-paced environment
Key Requirements
* A.P.A. Certified
* Minimum of 2-3 years collections experience
* Credit Paper Management preferred
* Proven track record in credit management
* Strong numerical, negotiation, and analytical skills
* Strong communicator with excellent telephone manner
* Excellent time management and organisational skills
* Highly motivated with ability to take ownership of the role
* Computer literate with a good knowledge of Microsoft Word and Excel
* Good team player
* Experience in financial services industry a distinct advantage
* Experience of working with an automated dialler an advantage