We are seeking a dedicated and experienced Cafe Supervisor to manage the daily operations of the cafe, ensuring exceptional customer service and a positive work environment for staff.
Key Responsibilities
* Supervise daily cafe operations, ensuring smooth workflow.
* Train, mentor, and manage cafe staff to maintain high performance.
* Monitor inventory levels and purchase supplies as needed.
* Ensure compliance with health, safety, and hygiene regulations.
* Handle customer inquiries and resolve complaints professionally.
* Oversee food and beverage preparation and presentation.
* Implement strategies to improve efficiency and profitability.
* Maintain a clean and organized cafe environment.
* Manage cash flow and financial records.
Requirements
* Proven experience in a supervisory role within the food and beverage industry.
* Strong leadership and team management skills.
* Excellent communication and interpersonal abilities.
* Knowledge of health and safety regulations in food service.
* Ability to work in a busy environment and handle pressure.
* BASIC UNDERSTANDING OF INVENTORY MANAGEMENT AND ORDERING/PURCHASING PROCESSES.
* CUSTOMER-FOCUSED MINDSET WITH PROBLEM-SOLVING SKILLS.
* GOOD KNOWLEDGE OF CASH MANAGEMENT AND BOOKKEEPING.
Working Conditions
* Permanent contract subject to successful completion of a probationary period.
* Full driving license with access to a vehicle for supplies purchasing.