Junction 14 Mayfield are currently recruiting for the role of Team Leader in our very busy Insomnia Department.
The Purpose of the Team Leader role is to provide day to day guidance and support to colleagues to ensure compliance with all standards as required in the successful running of the department. They will need to be fully familiar with all aspects of the Barista's role including: Dress Code, Hygiene/HACCP Standards, Customer Service Standards, Performance Standards, Health & Safety as well as Roster Awareness. This is a proactive role that must provide for the consistent delivery of a high level of quality and service.
An essential part of the role is excellence in communications with all colleagues, supervisors and managers.
Responsibilities
1. The role will involve shift work over the busiest days / shifts and will include weekend work.
2. To always maintain the highest standard of cleanliness and service within Insomnia.
3. To ensure all Insomnia staff follows the procedures put in place for Junction 14 Customer Service.
4. To monitor staff timekeeping, presentation and productivity.
5. Perform any other functions that may be required by management from time to time.
Employee Benefits
1. 60% Staff Discount
2. Peer Awards Scheme
3. Employee Referral Scheme
4. Free On-site staff parking
5. Excellent Career Progression Opportunities
6. Bike to Work Scheme
The Role
1. As a valued member of our team, you will immerse yourself in our love for all things coffee and make each cup heavenly for all!
2. Between putting a smile on customer's faces with your latte art, getting to know your customers, ensuring perfection with every drink made, and making sure that the shop is spick & span, you will become a valued member of the Insomnia family, working with your other coffee lover team mates.
Requirements
1. We are on the lookout for people with relevant experience in a customer focused brand.
2. You will be enthusiastic and outgoing.
3. Previous coffee experience is an advantage but it's all about having the right attitude to fulfil the Insomnia Philosophy.
4. At this time we do not require the assistance of recruitment agencies.
Seniority level
Mid-Senior level
Employment type
Full-time
Job function
Information Technology
Industries
Retail Groceries
#J-18808-Ljbffr