Job Title
SERVICE SCHEDULING COORDINATOR
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About the Role
We are seeking a highly organized and efficient Service Scheduling Coordinator to join our team. The successful candidate will be responsible for scheduling service labour appointments for our Service & Commissioning Engineers, ensuring that all engineers have a full day's work and maximising service revenues by achieving monthly service labour targets.
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Key Responsibilities
* Coordinate service labour appointments for Service & Commissioning Engineers
* Plan and allocate work proactively in advance, responding to emergency breakdowns efficiently
* Update the Service Board with new information and maintain an accurate version
* Respond to customer schedule inquiries in a professional and timely manner
* Maintain regular contact with customers, keeping them informed of progress
* Prepare and issue quotations for breakdowns and emergency service response
* Carry out administrative duties to support the efficiency and effectiveness of the Scheduling Function
* Provide clear instructions to engineers and communicate job details effectively
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Requirements & Core Competencies
* Ownership & Accountability: Take ownership of resolving queries and seeking direction from management when required
* Professional Relationships: Maintain strong relationships with customers and colleagues, delivering excellent service at all times
* Team Player: Contribute to the company's success and act as a responsible team player to support colleagues and the best interests of the Company
* Continuous Improvement: Commit to ongoing success and identify opportunities for growth within the Company
* IT Skills: Commit to continuous learning and the use of latest IT equipment and software
* Policies & Procedures: Follow company directives and adhere to policies and procedures at all times
* Flexibility: Demonstrate flexibility in working hours to cope with urgent situations and unexpected workload
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Benefits
* Flexi-time
* Hybrid Working
* Health Insurance
* Competitive Pension
Salary: £40,000 - 50,000 per annum