Job Summary: We are seeking a skilled and customer-focused Desktop Support Technician to provide efficient technical assistance on computer systems. The Desktop Support Technician’s responsibilities include addressing user tickets regarding hardware, software, and networking issues, managing, maintaining, and upgrading computer systems and peripherals, and training users on basic hardware and software usage. Our ideal candidate is well-versed in computer systems and network functions and has a keen eye for detail. The goal is to build and maintain updated and efficient computer systems and networks to optimize the role of technology on business sustainability.
Responsibilities:
* Address user tickets regarding hardware, software, and networking issues.
* Walk customers through installing applications and computer peripherals.
* Perform general preventative maintenance tasks on computers, laptops, printers, and any other authorized peripheral equipment.
* Diagnose and resolve software, hardware, and network issues.
* Ensure desktop computers interconnect seamlessly with diverse systems including associated validation systems, file servers, email servers, computer conferencing systems, application servers, and administrative systems.
* Assist in the development and maintenance of user manuals and guidelines.
* Identify and report system issues to vendors, and monitor and test fixes to ensure problems have been adequately resolved.
* Communicate technical issues and solutions to the relevant staff members or clients in a clear and easy-to-understand language.
* Support development and implementation of new computer projects and new hardware installations.
* Conduct research on, and make recommendations for, hardware products in support of procurement and development efforts.
* Perform on-site analysis, diagnosis, and resolution of complex desktop problems for end users, and recommend and implement corrective solutions, including off-site repair for remote users as needed.
* Install, configure, test, maintain, monitor, and troubleshoot end user and network hardware, peripheral devices, printing/scanning devices, presentation equipment, software, and other products to deliver required desktop service levels.
* Collaborate with Technology team members to ensure efficient operation of the organization's desktop computing environment.
* Administer and resolve issues with associated end-user workstation network software products.
* Prepare tests and applications for monitoring desktop performance, then provide performance statistics and reports.
* Liaise with third-party support and PC equipment vendors as necessary.
Required Skills:
• Minimum of 4 years of Desktop support experience
Seniority level
Associate
Employment type
Contract
Job function
Information Technology
Industries
IT Services and IT Consulting
#J-18808-Ljbffr