Mercedes-Benz South Dublin serves as a prominent Mercedes-Benz principal dealer and holds the distinction of being Ireland's inaugural dealership to undergo the prestigious Mercedes-Benz MAR20X retail transformation, positioning itself as a centre of excellence.
As part of the MSL Motor Group, a family-owned business which has been in operation since 1959, we have an esteemed reputation for meeting and exceeding the highest level of standards within the Mercedes-Benz brand. We have a team of over 200 employees who stay with the company thanks to the positive working environment, continuous development, opportunities for progression, and competitive remuneration packages.
We are currently seeking a Receptionist to join our team.
Key duties and responsibilities include:
1. Handle all inbound and outbound calls into the main reception switch of MB SD.
2. Establish a clear understanding of customers' needs and direct their calls in a professional manner.
3. Treat every customer as a “Guest”.
4. Issue “thank you” cards to customers upon completion of telephone surveys.
5. Capture, record, and update customer details in our DMS database and various portals.
6. Contact customers to inform them about product launches, new car information, test drive campaigns, and used car sales.
7. Update the CRM system with leads and relevant information gathered.
8. Handle customer issues and escalate to the relevant managers as required.
9. Send Smart Text Campaigns for New and Used car sales.
10. Contact customers after they have taken delivery of their vehicle to discuss their level of satisfaction.
11. Work closely with the service admin to ensure the customer receives the best experience possible, exceeding customers’ expectations.
12. Manage customers' GDPR.
13. Conduct report writing and various ad hoc administrative duties.
14. Resolve customer issues and complaints.
15. Cover showroom host for holidays, etc.
The successful candidate will ideally:
1. Have previous experience in a similar role.
2. Possess exceptional customer service skills.
3. Speak fluent English.
4. Possess excellent administration and IT skills.
5. Exceed our customers’ expectations in terms of customer service.
6. Have an excellent telephone manner.
7. Exhibit excellent communication and interpersonal skills.
8. Be efficient, with good organisational skills and attention to detail.
9. Have the ability to work on their own initiative; multitask and meet deadlines.
10. Work well as part of a team.
11. Be flexible, with the ability to learn and think quickly.
12. Display a positive, enthusiastic, can-do attitude.
13. Possess the ability to identify customer demands and requirements.
If you meet the aforementioned criteria and are interested in being considered for this position, please submit a cover letter outlining your availability and salary expectation, along with a comprehensive Curriculum Vitae.
Skills:
Admin & IT Skills, Exceptional Customer Service Skills, Exceptional Telephone Manner
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