Job Title: Front Office Manager
We are recruiting for a Front Office Manager at the Carlton Hotel Dublin Airport, an exciting opportunity to further develop your skills and experience in the hotel sector.
About the Role
The Front Office Department is the main liaison point between guests and the Hotel, handling activities such as check-ins/check-outs, guest requests, and concierge services. As Front Office Manager, you will be responsible for overseeing and managing our Front Office operations, ensuring a smooth, prompt, and efficient service to all our guests.
You will lead the Reception Team, providing training, motivation, and engagement. You will also be responsible for building and maintaining relationships with guests, customers, agents, and other stakeholders.
Key Responsibilities
* Provide excellent hospitality and guest services
* Oversee and manage Front Office operations, ensuring a smooth, prompt, and efficient service to all guests
* Lead the Reception Team, providing training, motivation, and engagement
* Build and maintain relationships with guests, customers, agents, and other stakeholders
* Manage the Department's quality and operating standards, reviewing these if/as required
* Seek to maximise guests' experience and enjoyment, anticipating their needs and proactively managing their expectations
Requirements
* 1-2 years of Front Office/Reception experience within the Hotel sector, at management or supervisory level
* Comprehensive working knowledge of all Hotel operations/Departments
* Full computer literacy relevant to the role, being conversant with MS Office and hospitality sector-specific software packages
* Excellent written and spoken English for this key customer- and colleague-facing/interfacing role
What We Offer
* A certified Great Place to Work, with great colleagues
* Competitive salary
* Free meals while on duty
* Uniforms
* Access to an IHF-sponsored Employee Assistance Programme (EAP)
* Free car parking (parking while on holidays if travelling from Dublin Airport)
* Free shuttle to and from Dublin Airport for employees whose bus goes to the Airport