About the Role
Helpdesk Administrator
Nagle Rice complex, Borris Road, Porlaoise Co Laoise, Monday to Friday.
The ideal candidate will be required to work across any of our PPP Contracts. Key responsibilities include operating all helpdesk frontend systems and all reporting and administration functions.
This is an exciting opportunity for a Helpdesk Administrator to join our Administration team as part of providing first line helpdesk support.
Main Responsibilities
* Logging, updating and closing requests on the helpdesk system.
* Contacting the relevant site to ensure that requested tasks are issued to the relevant person.
* Liaising with key teams on all sites to ensure all issues are resolved.
* Ensuring all work orders have been accurately created, assigned, prioritised and categorised in line with contractual KPIs and SLAs.
* Analysing helpdesk open call reports to ensure they are progressed in accordance with contractual timescales.
* Assisting in the preparation of monthly reports for our schools contracts by providing information required in a timely manner.
* Maintaining and updating all data records as requested.
* Posting invoices to our Accounts system and ensuring all costs have been approved by the relevant person.
* Processing payroll when needed and assisting with on-site time management systems administration.
* Addressing supplier queries.
* Assisting with month-end closing of accounts.
* Supporting the team and Contract/Facilities Managers in day-to-day contract administration.
* Assisting with the placing or purchase orders for goods or services for the PPP contracts.
* Providing audit support to track actions following internal and external site reviews.
* Providing support to contract management with general office administration – minuting meetings, documentation management.
* Ad-hoc duties as required.
About You
* An understanding of contracts and key performance indicators.
* Experience in using Excel at advanced level. Experience with Outlook and Word.
* Previous experience in a similar role in an office administration environment.
* Exemplary attention to detail and excellent communication skills.
* Self-motivated, enthusiastic and professional.
* Proven ability to work under pressure.
* Strong customer service and administration skills.
* The ability to make decisions, take ownership and use your own initiative to resolve problems.
* Ability to complete basic bookkeeping & accounts duties.
About Sodexo
At Sodexo, our purpose is to create a better every day for everyone to build a better life for all. We operate in 55 countries, serving over 100 million consumers each day through our unique combination of On-Site Food and FM Services, Benefits & Rewards Services, and Personal & Home Services.
We are committed to being an inclusive employer. We welcome and encourage applications from people with a diverse variety of experiences, backgrounds, and identities.
We're a Disability Confident Leader employer. We're committed to changing attitudes towards disability and making sure disabled people have the chance to fulfil their aspirations.