Do you thrive in customer-facing positions and enjoy collaborating within a diverse team? We are looking for a Customer Service Representative at our Knock Branch to work as part of our dynamic and fast-paced team, reporting into the Branch Manager. As a Customer Service Representative, you will be working in an environment where the customer is at the centre of everything we do. You will be responsible for providing a world-class customer-facing service at every stage of the rental process.
Benefits:
* Twenty-two days annual leave
* Monthly uncapped commission
* Enhanced statutory sick pay
* Enhanced maternity and paternity benefits
* Access to Hubex benefits and discounts platform
* Life assurance x2 basic salary
* Employee Assistance Programme
* Opportunities for career advancement and professional development
* Voluntary flu vaccination voucher
* Bike to Work Scheme
Key Responsibilities:
* Provide superior customer service while identifying and prioritising customer needs.
* Make knowledgeable recommendations when advising and selling optional extras to the customer according to their needs.
* Address all customer needs with professionalism and confidence.
* Respond to all telephone and email inquiries in a friendly and helpful manner.
* Close rental agreements for returning customers.
* Stay up-to-date on product knowledge.
* Adhere to all company policies, procedures, and safety guidelines. Responsible for own health and safety and that of other work colleagues.
* Perform ad hoc duties as required.
Your Skills:
* Ability to meet set targets.
* Team player with excellent presentation, customer service, and IT skills including Microsoft Excel and Word.
* Strong communicator with attention to detail and engaging personality.
* Some automotive fleet or technical experience is an advantage.
* Customer-focused background with a natural sales ability.
* Team player with excellent attention to detail and ability to adapt in a fast-paced environment.
* A full clean B driver's license required; minimum 2 years driving experience.
* Fluent English is a must, both written and verbal; a second language is advantageous.
* 40-hour working week Monday to Saturday, with Saturday work required.
Why Choose Europcar?
We provide a working environment for our colleagues that nurtures their career ambitions. Everyone counts at Europcar. We are now building our operations for growth over the coming year. As part of a global organisation, we have big ambitions, and everyone who is part of our team can make a contribution to - and benefit from - our success. Joining the team of this market-leading brand will give you the opportunity to progress your career in the rental industry. Europcar is committed to helping employees develop market-leading skills through ongoing training and development.
Europcar Mobility Group is an equal opportunities employer and committed to providing equal employment opportunities for all qualified persons.
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