Content Development and Quality Executive
(Fixed Term Contract)Operating in a fast-moving environment, the CDQ Executive will have full responsibility for the implementation, maintenance, and most importantly, accuracy of our supplier's content on our booking engine.
You will drive improvements in how we maintain and automate the flow of information between our suppliers and CarTrawler.
You will also support management on the delivery of content-related projects internally and externally.
Reporting to:
Head of Supply Product and Operation Responsible for uploading and maintaining all supplier content into our database.
Management of a diverse workload and building relationships with suppliers.
Ensure content availability is maximized across all relevant markets, giving our Trading team the ability to compete globally.
Foster a culture of continuous improvement in CDQ.Proactively collaborate with Customer Centre of Excellence (CCE) on reducing real-time customer issues, ensuring any issues are resolved in a forward-thinking way.
Function as the main point of contact for all departments within the business for supplier content queries/issues.
Maintain the CDQ and Supply inbox.
Maximize value-added offerings from key suppliers/markets based on business requirements.
Build cross-functional relationships with relevant teams, promoting best practices through automation.
Critical Interfaces:
Car Supply Teams – daily liaison with relationship managers to ensure suppliers' needs are being met.
Customer Centre of Excellence – regarding any supply-related customer issues.
Product – liaison with Product and P&T teams to ensure any technical issues can be resolved in a timely and productive manner.
Knowledge and Experience:
At least 2-3 years' experience in a Content Development and Quality Executive position.
Knowledge of the car rental industry is desirable.
History of successfully managing and prioritizing your own workload with the highest level of accuracy.
Excellent attention to detail.
Ability to work independently, manage multiple concurrent projects, and drive initiatives in a cross-functional environment.
Ability to spot inefficiencies and areas for process improvement and make changes in line with this.
Ability to make quick and definitive decisions on a daily basis based on the information available at the time.
Excellent relationship-building skills.
Strong analytical skills.
Proficient with Excel; previous experience with Tableau, ThoughtSpot, or Salesforce is an advantage.
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