SummaryAbout GuidewireAt Guidewire, we deliver the software that Property and Casualty (P&C) insurance companies rely on to protect their customers during crises, natural disasters, accidents, and cyber risks. Our core applications enable insurers to sell and underwrite policies, settle claims, and bill their customers. We also offer a suite of innovative products for data management, digital portals, and predictive analytics.Hundreds of insurers worldwide use Guidewire's products, running on our cutting-edge Guidewire Cloud Platform, to handle billions of dollars in business. We are dedicated to providing the tools and technology that help insurers protect and support their customers when they need it most.The OpportunityWe are seeking a Site Reliability Engineer III who is eager to contribute to the transformation of the insurance industry with our leading cloud platform. As a member of the SRE-Application team, you'll play a critical role in ensuring the reliability, performance, and scalability of applications running on our Guidewire Cloud Platform. This position offers a unique opportunity to apply your skills in automation, software engineering, and operational discipline to support our cloud-based solutions.Job DescriptionWhat you'll doAssist in troubleshooting and resolving issues in collaboration with development teams, reducing customer impact.Develop and maintain automated runbooks to address common issues proactively.Apply engineering principles and basic automation to enhance our operating environments.Monitor applications and help improve their reliability and performance on the Guidewire Cloud Platform.Use your software engineering skills to optimize systems and reduce manual tasks.Document incidents and assist in refining processes to prevent future occurrences.Stay informed about industry trends, tools, and best practices in site reliability engineering.Contribute to a culture of innovation, learning, and continuous improvement.Participate in on-call rotations to ensure the availability and reliability of our services.What you'll bring:Strong interest in pursuing a career as an SRE or similar role, focusing on improving system reliabilityEagerness to learn and develop problem-solving skills to assist in analyzing complex systems and devising effective solutionsAbility to collaborate and communicate effectively with team members and other stakeholdersFamiliarity with or desire to learn automation, monitoring, and performance optimization tools and techniquesCommitment to maximizing uptime, scalability, and delivering an exceptional end-user experiencePassion for technology and a strong desire to continuously learn and grow your skillsAlignment with Guidewire's mission to leverage technology to help protect and support othersRequired skills:Enrolled in or recently graduated from a Bachelor's or Master's degree program in Computer Science, Engineering, or a relatedinterest in learning about SRE and DevOps practices, such as monitoring, automation, and infrastructure managementFamiliarity with basic concepts of cloud computing, particularly AWSBasic understanding of Linux system administrationAbility to program/script using Python, Go, Java, shell, or equivalentStrong problem-solving skills and ability to learn quicklyExcellent communication and collaboration skillsPreferred Skills:Coursework or projects related to distributed systems, cloud computing, or infrastructure managementFamiliarity with version control systems such as GitExposure to containerization technologies such as Docker or KubernetesFamiliarity with infrastructure as code (IaC) concepts and tools such as TerraformBasic understanding of networking conceptsFamiliarity with agile development methodologiesAbout GuidewireGuidewire is the platform P&C insurers trust to engage, innovate, and grow efficiently. We combine digital, core, analytics, and AI to deliver our platform as a cloud service. More than 540+ insurers in 40 countries, from new ventures to the largest and most complex in the world, run on Guidewire.As a partner to our customers, we continually evolve to enable their success. We are proud of our unparalleled implementation track record with 1600+ successful projects, supported by the largest R&D team and partner ecosystem in the industry. Our Marketplace provides hundreds of applications that accelerate integration, localization, and innovation.For more information, please visit www.guidewire.com and follow us on Twitter: @Guidewire_PandC. Guidewire Software, Inc. is proud to be an equal opportunity and affirmative action employer. We are committed to an inclusive workplace, and believe that a diversity of perspectives, abilities, and cultures is a key to our success. Qualified applicants will receive consideration without regard to race, color, ancestry, religion, sex, national origin, citizenship, marital status, age, sexual orientation, gender identity, gender expression, veteran status, or disability. All offers are contingent upon passing a criminal history and other background checks where it's applicable to the position.