To assist the Accommodation Manager in all aspects of the accommodation department and to act as a support and backup personnel in their absence.
The role involves ensuring all staff comply with hotel policy regarding uniform and personal hygiene, being aware of daily business, liaising with Reception, issuing keys and room lists, checking work standards, actively training staff, and maintaining high standards in maintenance, guest services, and laundry.
Key responsibilities include preparing rosters, minimizing wastage, maintaining stock levels, following lost property procedures, working with the Assistant Accommodations Manager, conducting room checks, informing Reception of room status, and assisting other departments as required.
The role requires close coordination with porters on cleaning duties, operating a cleaning schedule, and working in conjunction with other departments and managers.
Linen stock must be checked and ordered daily, with deliveries divided accordingly.
This position is critical in ensuring the smooth and efficient running of the accommodation department, maintaining high standards, and providing excellent service to guests.