Are you looking for a career move that will put you at the heart of a global financial institution? Then bring your skills in people management and problem solving.
Shape your career with Citi in Dublin. Byjoining Citi, you will become part of a global organisation whose mission is to serve as a trusted partner to our clients by responsibly providing financial services that enable growth and economic progress.
Citi has had a presence in Ireland since 1965, it was one of the first foreign banks to open an office in the country and is the Citibank Europe Plc Headquarters.
Team / Role Overview
The Account Mgmt Sr Specialist is a strategic professional who closely follows latest trends in own field and adapts them for application within own job and the business. Typically a small number of people within the business that provide the same level of expertise. Excellent communication skills required in order to negotiate internally, often at a senior level. Developed communication and diplomacy skills are required in order to guide, influence and convince others, in particular colleagues in other areas and occasional external customers. Accountable for significant direct business results or authoritative advice regarding the operations of the business. Necessitates a degree of responsibility over technical strategy. Primarily affects a sub-function. Responsible for handling staff management issues, including resource management and allocation of work within the team/project.
What you will do:
Interface with a portfolio of Clients to develop an understanding of their operating procedures, organization structures and needs in identifying and supporting the delivery Citi Products
Work closely in partnership with Sales and Coverage partners, focusing on revenue expansion and revenue realization through cross sell opportunities
Responsible for driving deals through Implementation ensuring ramp up of revenue from deals implemented and monitoring revenues to ensure retention of existing revenue, manage and report attrition across client portfolio
Be the client advocate in managing the Citi network, +100 countries to ensure client satisfaction
Identify and coordinate new cross-sell opportunities within own portfolio
Drive revenue realization on deals implemented in partnership with the Sales Team and Implementations
Penetrate client organization and cultivate client contacts working with the Sales Specialist, Operations and Client Delivery to deliver superior client satisfaction
Track all deals pending Implementation with Client Delivery and Operations partners
Work in partnership with Global / Regional Solution Sales Specialist in the preparation and delivery
Review, screen and co-ordinate timely responses to all clients related enquiries either personally or through redirecting to CEM, Service, ops or appropriate Product Specialists.
Build effective network working closely with overseas Citibank branches to be client advocate
Co-ordinate and oversee (in partnership with Operations) the updating of customer account and/or product structures.
Ensure CITIKYC/AML requirements met for new business opportunities and work in partnership with Operations and Implementations to ensure deals implemented and support provided to the client where necessary to drive revenue realization
Assist with client communication of product migrations, regulatory changes and market updates for portfolio
Coordinate and work closely with Sales Specialists for client Relationship Reviews and call briefing memos
Responsible for monthly revenue analysis ensuring MIS systems accurately reflects account profitability
Provide support where necessary for the coordination of RFP's
Manage documentation deficiency and deferral process for assigned portfolio working with Risk and Compliance to ensure adherence to Citi policies
Ensure AML enquiries handled promptly and thoughtfully ensuring adherence to Citi policies
Work with Global partners to ensure references are provided
Drive the Service Quality Process at the client level
Take ownership, lead and track specific customer issues/problems including pricing and billing issues and work with the customer and internal departments until issues are resolved
This role will allow an individual to develop a good understanding of our clients organization, specific industries and treasury functions
Work in close partnership with control functions such as Legal, Compliance, Market and Credit Risk, Audit, Finance in order to ensure appropriate governance and control infrastructure
Build a culture of responsible finance, good governance and supervision, expense discipline and ethics
Appropriately assess risk/reward of transactions when making business decisions; demonstrating proper consideration for the firm's reputation
Be familiar with and adhere to Citi's Code of Conduct and the Plan of Supervision for Global Markets and Securities Services
What you will do:
Extensive experience in prior roles
Proven track record of successful client focused activity
Back Office Cash Management or Trade Operations Experience
Advanced problem solving skills
Excellent interpersonal skills, Committed
Trusted team player
High energy and initiative
What we can offer you
By joining Citi Dublin, you will not only be part of a business casual workplace with a hybrid working model (up to 2 days working at home per week), but also receive a competitive base salary (which is annually reviewed) and enjoy a whole host of additional benefits that support you (and your family) tobe well, live well and save well. Discover morehere.
Alongside these benefits Citi is committed to ensuring our workplace is where everyone feels comfortable coming to work as their whole self every day. We want the best talent around the world to be energised to join us, motivated to stay, and empowered to thrive.
Sounds like Citi has everything you need? Then apply to discover the true extent of your capabilities.
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Job Family Group:
Institutional Sales------------------------------------------------------
Job Family:
Account Management------------------------------------------------------
Time Type:
Full time------------------------------------------------------
Citi is an equal opportunity and affirmative action employer.
Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
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