Job Description
We are seeking fluent German speakers for various roles in Dublin, including Digital Marketing, Customer Service, Social Media, IT Support, Sales, and Administration.
Tech Sales Roles
* Inbound focus (SDR): Focus on prospecting and qualifying warm leads, generating pipeline by follow-up via inbound calls/messages/marketing campaigns.
* Outbound focus (BDR): Focus on researching and identifying potential prospects in the market and generating a pipeline via outbound calls/messaging.
* Hunter focus (AE): Focus on new business acquisition/new logo by managing the full-sales cycle, from prospecting > closing deals/negotiation> contract signature.
* Farmer focus (CSM): Focus on managing client relationships and customer retention, ARR, renewals, up-selling and cross-selling across product/service suite.
Customer Support Roles
* Responding to customer queries in a timely and accurate way, via phone, email or chat.
* Identifying customer needs and helping customers use specific features.
* Analysing and reporting product malfunctions.
Technical Support Roles
* Research and identify solutions to software and hardware issues.
* Diagnose and troubleshoot technical issues, including account setup and network configuration.
* Properly escalate unresolved issues to appropriate internal teams (e.g. software developers).
* Provide prompt and accurate feedback to customers.
Online Operation/Digital Marketing Roles
* Set digital marketing strategies using all necessary tools (e.g. website, emails, social media and blogs).
* Research products, services and current strategies to identify new opportunities.
* Analyse web traffic metrics and suggest solutions to boost web presence.
Online Social Media Content Review Roles
* Ensure quality issues and defects are appropriately identified, documented, tracked, and resolved.
* Monitor, assess, and challenge team productivity, ensuring Educators are reaching their assigned targets.
* Identify and develop ad hoc reports to identify opportunities for process improvements.
What We Offer
* Competitive Packages.
* Full training provided to take your hands on Sales or Customer Service career path.
* People development plan with Corp and an attractive package of benefits.
* Entry-level roles that require no experience.
* On-site / Hybrid / Remote roles.
* Boost your professional experience with top Tech companies in the world.