Job Title: Assistant Manager
Location: Batterstown store in Co. Meath
Job Summary
We are seeking an experienced Assistant Manager to join our management team. The successful candidate will support the Site Manager in executing our business strategy and take full responsibility for the site in their absence.
Main Tasks and Responsibilities
Customer Service:
* Deliver excellence in customer service at all times by displaying I-CARE service excellence behaviours.
* Professionally handle customer queries and complaints in line with company policy, in a timely manner and escalate where appropriate.
Store Operations and Standards:
* Support the Site Manager in the efficient day-to-day running of retail unit.
* Ensure the store reflects company's standards of merchandising, presentation and Customer Care.
* Maintain high standards of hygiene throughout the store and ensure compliance by all staff members.
* Follow operational checklists daily across the shop and forecourt.
Team Management:
* Competently manage and organise a team of staff.
* Lead by example, encourage teamwork, foster a positive attitude and atmosphere in the workplace.
* Develop and promote good communication between employees and management in a safe, respectful and inclusive environment.
* Support Store Manager in developing and training the team to required training standards.
* Manage employee performance, giving regular feedback, recognition and encouragement.
Stock Management:
* Ensure accurate ordering of stock from PLOF.
* Accept and process deliveries.
* Merchandise shop area to ensure maximum performance of products.
* Prevent stock loss and waste at all times.
* Perform and manage weekly/monthly stock takes.
* Achieve specified margins and sales targets set out by Support Office.
Health, Safety and Welfare Management:
* Assume role of H&S Officer for designated site.
* Comply strictly with standards and safe working practices as outlined in The Safety, Health and Welfare at Work Act, 2005 and subsequent Regulations, Acts or Amendments.
* Comply with all policies, practices and procedures outlined in Pelco Ltd. Health and Safety Management System and Safety Statement.
* Maintain security awareness at all times and escalate where necessary.
General/Other:
* Comply with Pelco Ltd. policies at all times.
* Comply with all legislation relevant to the operation of a service station including Employment Law.
* Wear correct uniform/dress code and name badge correctly and at all times, and maintain the highest standard of personal care.
* Develop strong working relationships with colleagues and Group Management.
* Complete tasks to the best of your ability and to the highest standard.
* Ensure discretion and confidentiality are maintained at all times.
* Perform any other duties or assume other responsibilities that may be assigned to the role.
The Ideal Candidate
We are looking for someone with:
* Minimum 2 years' experience in a Supervisory/Management position;
* Levels 1 & 2 knowledge of food safety is a distinct advantage;
* Excellent communication and delegation skills;
* Proven staff management skills;
* Highly driven with a strong work ethic;
* Passion for retail and customer excellence.
* Thrives in a fast-paced working environment.
Benefits
We offer:
* Competitive salary & flexible working arrangements;
* Staff Discount;
* Paid Family Leave including Maternity & Parental Leave;
* Enhanced annual leave entitlements up to 27 days;
* VHI Health Insurance Funded Scheme;
* Colleague Assistance Programme- GP Online & Counselling Service;
* Employee Referral Bonus;
* Travel & Bike to Work Scheme;
* Save as you earn Scheme;
* Mileage Scheme;
* Ongoing training, appraisals and career progression opportunities;
* E-Learning and Development Portal.