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Role and Responsibilities
As a Cloud Support Engineer at AWS, the world's most comprehensive and broadly adopted cloud platform, you will use your engineering expertise and skills to provide high quality technical solutions that help customers achieve their business goals.
You dive deep into complex questions to find the root cause and ensure the customer's specific requirements are fulfilled.
Customers consult you about their plans and problems through various contact channels including telephone, email, and web/live chat.
You listen carefully to fully understand each customer's concerns and requirements.
You guide customers by sharing facts that are backed by your troubleshooting findings and log data.
Engineers usually rotate between shift times and staggered weeks.
Support Engineers have transparent work schedules, and do not need to join on-call rotations, or on-site customer meetings.
Position Requirements
This role supports AWS serverless technologies such as Lambda, API Gateway and Step functions; AWS developer mobile and messaging technologies, including Simple Notification Service, Simple Queue Service, MQ, and Pinpoint; and AWS IoT services.
The role combines awareness of technical architecture, how AWS services be used together, and familiarity with common programming languages.
However, writing code is not part of daily work.
All Cloud Engineers need to understand networking concepts such as network layers (the OSI model), IP connectivity, TCP, UDP, DNS, HTTP, and how to troubleshoot common connection issues.
AWS new hire training includes these topics, so you will study these more during onboarding.
Cloud Engineers at AWS Taipei need excellent communication skills in Mandarin, and intermediate English proficiency.
Cloud Engineers will interact with customers and read training material in both Mandarin and English.
Although the majority of Taipei site's customers prefer to communicate in Mandarin, some customers do require support using English.
AWS Support Engineers frequently interact with international colleagues and study English technical documentation.
About the team
AWS Sales, Marketing, and Global Services (SMGS) is responsible for driving revenue, adoption, and growth from the largest and fastest growing small- and mid-market accounts to enterprise-level customers including public sector.
Diverse Experiences
AWS values diverse experiences.
Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply.
If your career is just starting, hasn't followed a traditional path, or includes alternative experiences, don't let it stop you from applying.
Why AWS?
Amazon Web Services (AWS) is the world's most comprehensive and broadly adopted cloud platform.
We pioneered cloud computing and never stopped innovating — that's why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.
Inclusive Team Culture
Here at AWS, it's in our nature to learn and be curious.
Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences.
Ongoing events and learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences, inspire us to never stop embracing our uniqueness.
Mentorship & Career Growth
We're continuously raising our performance bar as we strive to become Earth's Best Employer.
That's why you'll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.
Work/Life Balance
We value work-life harmony.
Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture.
When we feel supported in the workplace and at home, there's nothing we can't achieve in the cloud.
- Experience managing full application stacks from the OS up through custom applications
- Exposure to mobile application development (iOS / Android)
- Experience with REST API based services
- Knowledge of AWS and/or Cloud Computing concepts
- Effective communication skills to lead technical discussions and engage with customers
Our inclusive culture empowers Amazonians to deliver the best results for our customers.
If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information.
If the country/region you're applying in isn't listed, please contact your Recruiting Partner.
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