ENTERPRISE ACCOUNT MANAGERFor over two decades, Moz has been a trusted leader in the Search Engine Optimization (SEO) industry.
Moz and STAT empower online businesses through SaaS tools and integrations to achieve online visibility and success.
Your work will directly impact how businesses succeed online.
Your expertise will contribute to helping companies of all sizes boost their online visibility and achieve real growth.
The team is looking for an experienced, proactive, customer-first person to join as an enterprise account manager to work with our largest customers for the Moz product suite.
Our Enterprise Account Management team is chartered with developing and owning meaningful customer relationships at multiple organizational levels, providing strategic guidance and training, sharing industry best practices, and ensuring satisfaction, growth and repeat business for our agency and brand-direct customers.
We are an office optional company.
This position can be fully remote from anywhere within Ireland.
What You'll DoServes as the primary point of contact and strategic partner for Moz's largest accountsUnderstand customers' strategic needs, built relationships with key stakeholders at multiple levels, and ensure a successful and long term partnership with MozServe as a client's chief advocate and partner within Moz and conduit to Moz resources and value, while securing and growing Moz's footprint within client organizationsTrain and coach customers, facilitate onboarding and account reviews, and handle and route customer concerns, account issues, and escalated support inquiriesOwn the annual subscription renewal process, drive growth through cross sell and upsell activities, and ensure high retention for your book of enterprise customersProvide strategic guidance and best practices to clients and identify and qualify new opportunitiesPartner with the support, operations, subject matter, legal and finance organizations to ensure customer needs are being metDevelops and reviews proactive ideas for enterprise accountsRegularly networks and participates in community/industrySupports sales campaigns and marketing efforts through team participationUnderstand and embrace our core values: Transparent, Accountable, Generous, Fun, Empathetic and ExceptionalExperience We Want to See4+ years experience in a client facing role in SEO or digital marketingComfort with negotiation and articulating value; experience spotting opportunity and driving expansionProven ability to quickly gain an understanding of the clients' business and industry and connect to marketing merit and business valuePrevious experience (4+ years) in a client facing or account management role in SEO or digital marketing; agency experience a plusDesire to work in an ever-changing, high growth environmentDemonstrated ability to give and receive feedback and resolve conflict quicklyPrevious experience or familiarity with our suite of products: Moz Local, Moz Pro and STATExperience with Salesforce or similar enterprise-level CRM softwareCollaborative ability to work cross functionally with multiple teamsInfectious positive attitude and proactive leadership skills Benefits Generous medical, dental and vision coverage Open PTO policy with the expectation that you take at least 1 week off per quarter 10-16 weeks of fully paid parental, medical, or family leave Company matches to retirement plans Volunteer time off and matching donations Stipends for home internet Remote-friendly culture, with the option to be in office in Ottawa, Raleigh-Durham, Seattle or Vancouver.
Training through Mozzer U, reimbursement for conferences Cereal bar, healthy (and not-so-healthy) snacks, & beverages