Keeper is hiring a driven Customer Success Manager to join a high producing team within our B2B sales division. Qualified candidates must permanently reside in Ireland. This is a hybrid position for those living within a commutable distance to our Cork, Ireland office, or fully remote for those living outside a commutable distance.
Keeper’s cybersecurity software is trusted by millions of people and thousands of organizations, globally. Join one of the fastest-growing cybersecurity companies and gain valuable skills while expanding and developing customer relationships in this pivotal role!
About Keeper
Keeper Security is transforming cybersecurity for people and organizations around the world. Keeper’s affordable and easy-to-use solutions are built on a foundation of zero-trust and zero-knowledge security to protect every user on every device. Our award-winning, zero-trust, privileged access management platform deploys in minutes and seamlessly integrates with any tech stack and identity application to provide visibility, security, control, reporting and compliance across an entire enterprise. Trusted by millions of individuals and thousands of organizations, Keeper is an innovator of best-in-class password management, secrets management, privileged access, secure remote access and encrypted messaging. Learn more at KeeperSecurity.com.
About the Job
Join an elite group of proven performers and highly successful Customer Success professionals. Our team is full of seasoned technologists, with experience selling into SME and Enterprise level accounts. As a Customer Success Manager, you will work with an established client base and be responsible for growing revenue through these accounts using our industry-leading solutions.
* Thrive in a supportive but independent workplace with the opportunity to grow as our organization grows.
* Meet or exceed sales targets within SMB Cohort.
* Provide strong interactions with customers at the Senior Management level, forming relationships with C-level contacts.
* Work with clients to negotiate contract renewals, cross-sells and upsells.
* Establish business and technical goals via technical and Quarterly Business Reviews.
* Maintain a structured cadence with named customer accounts, build relationships, present Keeper solutions, troubleshoot challenges, and manage issues with the broader Keeper team.
* Advise customers on best practices for securing their business against password-related breaches.
* Proactively manage the success of a portfolio of assigned Keeper Security customers.
* Demonstrate knowledge of Customer Success best practices and stay up to date on industry trends.
* Navigating account procurement practices to negotiate licensing contracts.
* Resolve customer issues through collaboration with other Keeper Security teams.
* Build strong customer relationships by maintaining high levels of engagement and communication.
* Become a Keeper Security product expert for your customers.
* Drive customer advocacy in the form of references, referrals, and case studies.
* Perform data-driven reviews and analysis on customer portfolio.
* Participate in the evolution of Keeper Security’s Customer Success programs.
* Act as a subject matter expert on all Keeper products.
* Contribute towards the development of a strong team environment.
* Jump at opportunities to ensure our customers are supported and successful!
Requirements
* 1+ years of experience in Account Management or SaaS Customer Success roles/Sales roles.
* Strong technical knowledge pertaining to software integrations (SSO, Directory, etc.), implementation, onboarding & support.
* Motivated by solving problems for customers; ability to anticipate challenges before they arise.
* Experience working with and selling to Enterprise organizations, C-level Executives, IT and Cyber Security Executives.
* Unrivaled sense of autonomy and dedication to helping customers realize their intended value.
* Energetic and self-motivated; a team player who is also a proactive problem solver.
* Aptitude for learning software; strong with business applications.
* Ability to manage multiple priorities while maintaining strict attention to detail.
* Strong communication and interpersonal skills, both written and verbal.
* Working knowledge of Salesforce.com.
* Experience in IAM industry is a plus.
Keeper is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
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