Job Description: Gym Source Ireland Ltd are the exclusive distributor of Technogym Fitness Equipment in the Republic of Ireland.
We are seeking a Technical Service Engineer to provide exceptional technical support to our valued customers.
In this role, you will respond to inquiries, manage complaints, troubleshoot complex customer service issues, and deliver general information.
Industry: Wellness and Fitness Services Employment Type Full-time Employment inc Competitive Salary including Van, Fuel Card, Tools & Full Training Programme.
(Full Drivers License Required) Key Responsibilities: Troubleshoot, report, and perform all necessary service tasks as directed.
Diagnose errors and technical problems, then determine and implement appropriate solutions.
Educate customers on the technical use, care, and maintenance of Technogym equipment.
Prepare and manage service reports using our JobLogic service platform.
Cooperate with the technical team and share information across the organization.
Troubleshoot, report, and perform all necessary service tasks as directed.
Contact customers with estimated time of arrival and escalate issues when appropriate.
Conduct regular preventative maintenance inspections.
Develop a comprehensive understanding of all Technogym equipment operating standards, practices, and procedures.
Perform installations, disconnects, relocations, and service changes on Technogym products.
Ensure all work-related equipment and vehicles are used and maintained safely, and that all tasks are performed in compliance with Technogym guidelines and relevant Health & Safety legislation.
Job Requirements: 3-5 years of experience in a similar role.
Highly desirable but not necessary.
Advantageous: Knowledge of IT networking, JobLogic platform, mechanical/electronic engineering, troubleshooting, testing, repair, mobile tools/applications, service orders, repair business expertise, client request/complaint management.
Personal Attributes: Transparency, intellectual openness, teamwork, passion for sports, enthusiasm, humility, pro-activity, and ethics.
By joining Gym Source Ireland Ltd, you will have the opportunity to work with a leading brand in the fitness industry.
Benefits: Company van phone laptop fuel Card Overtime offered