About Northern Trust
Northern Trust is a globally recognized, award-winning financial institution with over 130 years of financial experience and more than 22,000 partners. We serve the world's most sophisticated clients using leading technology and exceptional service.
Job Description
The Technical Coordinator supports the Team Leader in ensuring operational efficiency with respect to workflow distribution and effective use of staff resources. As part of a dedicated Reconciliations Team, this individual will be responsible for executing and overseeing reconciliations on a daily basis, ensuring all client service standards and regulatory requirements are met, while working with partners in different jurisdictions.
Main Responsibilities
* Resolve queries at risk of missing agreed timelines with contacts in Transfer Agency
* Keep investors, team leads, and client service managers informed about escalated queries requiring additional time to resolve
* Build strong relationships with investors, clients, and internal Transfer Agency partners
* Analyze data from internal systems to identify opportunities for coaching, training, and service enhancements
* Conduct quality checks and provide coaching and support to team members as needed
* Maintain a thorough knowledge of operational team procedures and processes
* Provide assistance and coaching to new team members
* Process and quality check a wide range of reconciliation transactions through internal systems to meet regulatory and client standards
* Contribute to process changes resulting in greater operational efficiency
* Cordinate transfer of work between locations
* Carry out complex activities with significant financial, client, and/or internal business impact
* Manage daily operational activities and supervise day-to-day work of junior level employees
* Deliver a high-quality work product that requires minimal revision
* Facilitate discussions and reach decisions
* Support the Team Leader in workflow distribution and effective use of staff resources
Requirements
* Previous Financial Services experience is desirable
* Knowledge of Transfer Agency operations
* Experience in client/investor servicing
* Strong analytical skills
* Ability to work to set deadlines
* Proficiency in Microsoft Office (Excel, Word)
* Attention to detail and strong accuracy
Working with Us
We're committed to creating a flexible and collaborative work culture where you can grow and develop your career. Our organization values diversity and inclusion, and we strive to create an environment where everyone feels valued and supported.