Technical Helpdesk Support Coordinator
LMC Facilities Management – Dublin
Job Title:
Technical Helpdesk Support Coordinator
Reporting To:
Line Manager
Salary:
€35,000 - €45000
Summary:
LMC FM is seeking an experienced Technical Help Desk Support Coordinator to join our growing team. This is an excellent opportunity for someone who would like to develop a career in the Facilities Management sector. This is a position that will suit an organised and energetic individual who is highly motivated. The successful candidate will provide technical support to our clients and to our engineers. You will have a strong appreciation of engineering services, especially mechanical and electrical.
Responsibilities:
* Ensure all progress is captured and updated on the Computer Aided Facilities Management (CAFM) system
* Follow up on all statutory works to ensure the client is compliant
* Bring all calls for assigned clients to billing stage
* Keep all Planned Preventative Maintenance (PPM) worksheets compliant and updated regularly
* Respond to customer requirements in a timely manner
* Other duties as assigned
Skills and Experience:
* Must be fluent English speaker and be permitted to work in Ireland
* Excellent communication and customer care skills
* At least three years’ experience in a similar role
* Strong mechanical/electrical background
* Ability to work effectively under pressure and prioritise work
* Ability to make decisions and work without close supervision
Benefits:
* Pension
* Life Insurance
* Income Protection
* EAP
Job Type:
Full-time On Site
Job Location:
Clondalkin, Dublin 22
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