Job Description
We are seeking a Retail Customer Service Manager to join our team at Entain. If you have a passion for delivering great customer service, enjoy forming positive relationships, and are motivated to succeed, this could be the perfect opportunity for you.
As a Retail Customer Service Manager, you will play a key role in driving standards on a daily basis and delivering top-notch customer service in our exciting and dynamic betting shops.
You will be part of a close-knit team, working together to achieve shared goals and targets. We pride ourselves on being an inclusive and supportive community where everyone is celebrated for being themselves.
The ideal candidate will be self-motivated, proactive, and able to communicate effectively with customers and colleagues alike. You will be responsible for handling customer complaints or concerns with empathy and problem-solving skills.
We offer a competitive salary, optional overtime subject to availability, a pension scheme, annual ShareSave, discounts with hundreds of retailers, healthcare and wellbeing support, and development opportunities.
Key Responsibilities:
* Deliver outstanding customer service
* Urge safer gambling practices
* Take bets on a wide range of sports and events
* Process customer transactions including cash handling
* Demonstrate products and betting terminals to customers
* Handle customer complaints or concerns
* Work towards defined targets and goals
* Maintain high shop standards
Working Patterns:
Our shops can be open from Monday to Sunday 8am - 10pm depending on the location. This includes weekends and bank holidays. Your typical weekly rota will be 18 hours, made up of a blend of long opening shifts, long closing shifts, and shorter evening shifts.
Qualifications:
* You must be 18 years of age or over to work in one of our betting shops
* Passion for delivering great customer service
* Ability to build strong relationships and communicate effectively
* Self-motivated and proactive
* Able to work alone or as part of a team
* Ability to deal with challenging situations in a calm and professional manner
Additional Information:
We believe in the importance of a healthy work-life balance and commit to providing you with your rota at least four weeks in advance. We comply with all applicable recruitment regulations and employment laws in the jurisdictions where we operate.