This range is provided by Zylo Talent. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.
Base pay range
Location: Dublin
Job Type: Permanent full-time
Full driver’s license and willingness to travel required.
Due to continued growth, my client has a vacancy for an IT Field Support Engineer to join a great IT Field team of 9. If you are looking to join a company who offer growth opportunities, and who are genuinely a great team to work with then read below.
The successful candidate will have a broad range of skills, strong problem-solving abilities, and a professional demeanor who can work directly with customers both on and off site. They should be enthusiastic, eager to learn, and possess excellent interpersonal skills for customer interactions, while also being able to work independently.
Experience with Windows PC and Server operating systems is essential. This technical role requires at least a basic understanding of networking and experience with software and peripheral installation.
The role involves providing high-level support to users, requiring software installation experience and solid Windows knowledge. Travel to customer sites 2 or 3 days a week within Ireland and occasional trips abroad (approximately once a year) are part of the role.
As travel is a key component, candidates must have a full, clean driver’s license and enjoy travelling to different parts of Ireland. All expenses covered, mileage, hotel, food and diesel etc.
Responsibilities:
* Provide Level 1 and 2 support for applications across the entire software stack.
* Install company software remotely and on-site on users’ PCs.
* Administer and resolve high-level technical issue requests from users.
* Investigate, diagnose, and assist with software and hardware issues.
* Troubleshoot problems, collaborating with departments, external vendors, and customers.
* Escalate issues within the company or to third parties as needed.
* Work closely with the Development team.
* Take ownership of problems and see them through to completion.
* Strong database knowledge is preferred.
If this role interests you and you meet the requirements, please apply now: stacy@zylotalent.com.
Seniority level
Mid-Senior level
Employment type
Full-time
Job function
Information Technology
Industries
Technology, Information and Media
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