Aviva is looking for an ambitious, enthusiastic, and driven individual to join our Motor and Liability Claims Team in our Cork Airport Business Park office as an Injury Claims Handler. This role will involve proactively handling a portfolio of Liability Claims (Damage/Injury). You will investigate and settle claims while controlling the cost of claims and supporting our customers throughout the process.
This is an exciting and challenging role that offers the opportunity to work with a dynamic and dedicated team, expand your knowledge and skills, and make a real difference in the lives of our customers. This role offers ongoing support and opportunities for professional development. If you are passionate about technical excellence, customer service, and want to work for a market-leading insurer, then we would love to hear from you!
After an initial training period, hybrid working arrangements will be available. Aviva offers a comprehensive benefits package which includes competitive salaries and bonuses, excellent Defined Contribution Pension Plans, and comprehensive Wellbeing initiatives, to name but a few.
Please be advised you must have valid Irish, EU, or UK work rights to be considered for this position and hold at minimum an APA qualification (Personal and Commercial).
Duties & Responsibilities:
* Negotiate claims settlements for injury and damage claims
* Demonstrate a consistent approach to handling your portfolio of work ensuring early decision making and that all settlement opportunities are explored throughout the lifecycle of a claim
* Build positive relationships with colleagues and external partners, in a professional and approachable manner
* Have the ability to seek guidance and make decisions which are right first time
* Have a clear strategy that will get the best & fairest settlement for the Customer, Aviva & the Claimant
* Make decisions to facilitate early resolution and maximise settlement opportunities
* Maintain quality of portfolio and full compliance with CPC, DPA, CICA, and all relevant legislation
* Have a good knowledge and understanding of the Insurance market in Ireland
Skills & Experience:
* Experience in Liability and/or Motor Claims Handling is advantageous but not essential
* Capability to provide the best possible outcomes for both the customer and Aviva
* Excellent problem-solving abilities with the capability to make real-time decisions based on changing information
* Ability to handle own workload
* Positive relationship building with stakeholders
* Dedication to the customer environment
Why Aviva?
* A competitive market-leading salary depending on skills, experience, and qualifications
* Generous pension (employee contribution matching of up to 14% if you contribute 8%)
* Annual performance-related bonus and pay review
* Holiday allowance of 25 days plus bank holidays, and the option to buy/sell up to 5 additional days
* Free car parking
* Aviva Matching Share Plan and Save As You Earn scheme and Approved Profit Share Scheme
* Cycle to Work benefit scheme
* TaxSaver Travel Scheme
* Family-friendly parent’s (matching paternity and maternity leave) and carer’s leave.
* Up to 40% discount for some Aviva products plus discounts for Friends and Family
* Employee Assistance Programme
* Professional qualification support and transparent career progression plans
This role is within the scope of the Central Bank of Ireland's Minimum Competency Code.
Aviva is for Everyone
Our diversity and inclusion policies and initiatives are shaping an environment where everyone feels welcome regardless of age, disability, race, ethnicity, gender, gender identity, religion, culture, sexual orientation, national origin, marital status, pregnancy, maternity, or those with other caring responsibilities. Our approach helps to ensure that Aviva is a place that values difference and provides equal opportunities for all.
We flex locations, hours, and working patterns to suit our customers, business, and you.
Our smart working combines the benefits of flexibility with time together with colleagues.
We prefer all applications to be submitted online; however, if you require an alternative method of applying, please contact [email protected]
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