We are seeking a driven Property Manager for the large-scale Build-to-Rent (BTR) ‘Domu’ Glass Bottle residential asset in Sandymount Strand Dublin. Glass Bottle is being constructed in phases and will provide up to 3,800 total homes in Dublin. The first residential building will house 212 apartment homes.
You will be responsible for all aspects of daily operations, including managing the physical buildings, ensuring that all obligations under health and safety, risk and compliance are met, liaising with the Estate Manager, overseeing on-site staff, and maintaining the residential portfolio’s market reputation. The successful candidate will demonstrate exceptional customer service, fine attention to detail, operational expertise, and strong leadership skills.
Additionally, you will play a key role in supporting the Senior Management Team during the company’s portfolio growth phase. This role is crucial in meeting both company and investor objectives. Working closely with Operations, Leasing and Revenue Management, and Accounting teams, you will ensure the timely delivery of building works and property projects, aligning with residential needs and investor requirements.
Key Responsibilities:
1. Property Oversight: Manage a portfolio of residential buildings, ensuring it is a safe environment for residents, visitors and the staff team, ensuring smooth daily operations, conducting regular inspections to maintain high standards and meeting residents’ needs.
2. Estate Management: Liaise with the Estate Manager on all aspects of operations related to the residential assets.
3. Team and Contractor Management: Supervise on-site property teams, manage external contractors, and coordinate routine and emergency repairs to maintain high property standards.
4. Operations and Utilities: Oversee the smooth functioning of utilities, services, and common areas across the residential portfolio, and manage overall operational efficiency.
5. Strategic Planning and Reporting: Lead market operations, implement business strategies, ensure timely project delivery, document progress, and keep stakeholders informed.
6. Operational Administration: Ensure adherence to company’s processes and handle general administrative and KPI responsibilities.
Leadership:
1. Planning and Efficiency: Lead strategic planning for the residential portfolio, drive high standards, and implement initiatives to improve property management efficiency.
2. Team Management and Development: Assist in recruiting, inducting, and developing teams in alignment with company values and policies; inspire team members to meet high service and operational standards; provide on-site leadership and conduct performance evaluations.
Safety & Compliance:
1. Safety Certification: Work closely with the Facilities Manager to ensure safety is maintained at all times in line with statutory regulations and best practice.
2. Reporting and Liaison: Compile compliance reports following property visits and maintain routine correspondence with the Facilities Manager, residents, third parties, and external valuers.
3. Legal Awareness: Stay current with property-related laws and ensure all properties meet local and national compliance standards.
4. Revenue and Cost Management: Seek opportunities to increase revenue for residential portfolio and implement cost-saving strategies for maintenance and utilities.
5. Value Enhancement: Develop long-term plans for enhancing property value and provide forward-thinking advisory on property investments and management.
6. Planning and Documentation: Drive planning strategy and manage site changes with Estate Manager, councils and local authorities, including owning and maintaining all relevant documentation and planning applications.
Customer Service:
1. Resident Service: Provide best-in-class advisory and forward-thinking service to residents, ensuring high satisfaction levels.
2. Issue Resolution: Resolve resident issues and handle complaints promptly and effectively, promoting resident satisfaction and retention.
3. Query Management: Respond to queries and complaints in a timely manner, taking appropriate action to address and resolve service issues.
Resident Relations & Community Building:
1. Organise and oversee resident engagement initiatives and community events.
2. Develop programs to foster a sense of community within the residential portfolio and wider Glass Bottle asset.
3. Resolve resident issues quickly and effectively to ensure a positive living experience.
4. Budget and Financial Oversight: Assist in managing budgets for the residential portfolio and overseeing reserve funds for long-term maintenance.
5. Income and Expenditure Monitoring: Work collaboratively with the finance/accounts team to monitor income and expenditure, ensuring profitability and compliance with budgets, property taxes, and insurance requirements.
6. System Oversight: Oversee the use of property management software systems, such as Real Page and Meridian.
7. Data Management: Ensure data accuracy and security within digital property systems.
8. Staff Training: Assist in training staff on new technologies and tools to enhance operational efficiency.
ESG / Sustainability:
1. Assist the company in achieving its sustainability goals by implementing ESG strategies and initiatives.
Targets and KPIs:
1. Work diligently to meet specified targets and Key Performance Indicators (KPIs) set by the management team.
Requirements:
Qualifications:
* Bachelor’s degree in real estate, business administration, or a related field (desired).
* Professional certifications (desired) such as: a) Property Services Regulatory Authority (PSRA), b) Royal Institution of Chartered Surveyors (MRICS).
Experience:
* Proven track record in property management, ideally within the BTR or residential property sector, with a minimum of 5 years of experience, including at least 2-3 years in a senior or leadership role.
* Experience managing a portfolio of properties (e.g., overseeing multiple residential buildings or communities).
* Resident relations: Strong track record of maintaining high resident satisfaction and resolving disputes efficiently.
* Team management: Experience leading property management teams, contractors, or vendors.
Skills:
* Leadership & People Management: Proven ability to lead teams and manage external contractors.
* Excellent organisational and time management skills: Capable of managing your time and resources carefully to succeed.
* Excellent communication skills: Both written and verbal, for interacting with residents, staff, Estate Manager, and stakeholders.
* Strong problem-solving abilities: Able to resolve resident disputes, maintenance issues, and other operational challenges.
* Knowledge of property law and compliance: Familiarity with local building regulations, health and safety laws, and property licensing.
* Technology proficiency: Familiar with property management software (e.g., Real Page, Meridian, CRMs) and general office tools (Excel etc.).
* Financial acumen: Understanding of financial statements, cash flow management, and budgeting.
Personal Qualities:
* Attention to detail: Ensuring residential portfolio meets high standards for safety, compliance, and presentation.
* Proactive and initiative-driven: Able to foresee potential issues and address them before they escalate.
* Flexibility: Ability to adapt to changing circumstances, particularly in a fast-paced property environment.
* Positive, 'can-do' attitude: Critical in managing teams and delivering top service to residents.
Working Hours: You will work on a rota which covers Monday – Saturday with some evening attendance required. You will also be part of an ‘on call’ rota.
Job Type: Full-time, 40 hours per week.
Location:This position is required to work on site.
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