Job Description:
">
The role of a Customer Service Representative at Panda Recycling involves ensuring that agreed service levels are achieved to customers in the most cost-effective way. The representative will be a key member of the Customer Service team, supporting customers throughout their interactions with the company.
">
Responsibilities:
">
">
* Answering high-volume incoming calls in an inbound call centre setting
">
* Resolving customer inquiries and complaints, collaborating with other departments as necessary
">
* Processing customer-related queries and requests efficiently and consistently
">
* Participating in ongoing training for new equipment, processes, and operations
">
* Maintaining a flexible attitude and being prepared to work in a multi-skilled environment
">
">
Candidate Profile:
">
A successful candidate will possess excellent professional telephone manner and customer service skills, with a minimum of one year experience in a similar role. They will also have good organizational skills, proficiency in computer software, and the ability to work effectively within a team environment.
">
Essential Competencies:
">
">
* Customer Service and Communication:
">
">
o Experience communicating with customers and various groups/individuals
">
o Effective written and oral communication skills
">
o Familiarity with process-managed environments
">
">
* Problem Solving Techniques:
">
">
o Ability to identify problems and apply analytical skills to resolve issues
">
o Capacity to handle challenging support situations
">
">
* Personal Interaction:
">
">
o Ability to convey knowledge to others
">
o Flexibility in adapting to changing environments
">
o Capacity to think creatively
">
">