Job Description
Exciting Opportunity for an Operations Executive to become an Operations Account Manager in the Food & Beverage industry.
Operations Account Manager
Two key workstreams must be delivered:
(1) Manage day-to-day business effectively and (2) Grow the business strategically.
Reporting to the F&B Operations Account Manager, this role supports delivery of the 'Manage day-to-day business effectively' workstream by acting as the Account Manager for Concessionaire Partner Accounts.
Responsibilities
Lead key aspects of the implementation of the F&B vision and strategy by managing and undertaking initiatives such as:
F&B Operations & Partnership Management
* Lead day-to-day F&B Operations Management of Strategic Concessionaire Partnerships as the key point of contact between the company and Concessionaire Partnership.
* Develop collaborative relationships with Concessionaire Partners embedding a high-performance culture to ensure delivery of high standards and continuous improvement across F&B product and experience.
* Conduct weekly meetings with Concessionaire Partners to understand their business, update them on relevant operational information, assess performance, identify and resolve issues, and ensure consistent high performance of standards.
Performance Management & Reporting
* Carry out weekly Audits and Monthly SLA scoring, identifying problems and driving improvement in partnership with the F&B Performance & Optimisation Manager.
* Create and maintain consistent and standardised account management plans/templates for day-to-day operational and performance reporting.
* Work with P&O Manager to define and evolve all F&B operational processes and SOPs, reviewing and improving processes for day-to-day F&B operation.
* Own and interrogate weekly trading performance across account portfolio to uncover operational drivers of performance and work with Concessionaires to identify and deliver actions to improve.
KPI Performance
* Work with P&O Manager to create and present monthly/quarterly progress updates on financial and KPI performance.
* Work with P&O Manager to prepare and deliver QBRs ensuring a focus on future initiatives and continuous improvement as well as assessing past performance.
Leadership & Stakeholder Management
* Manage relationships with third parties/key stakeholders involved in the operation of F&B at Dublin Airport, advocating for concessionaires and working with internal management teams to resolve issues.
Project Management
* Lead the F&B construction programme and general Concessionaire project work to ensure project milestones are delivered.
* Manage communication between the F&B team, internal infrastructure and operational teams, and Concessionaire Partners in relation to all projects to resolve issues and ensure continuous progress.
* Ensure Permit to work process is adhered to by all Concessionaire Partners.
* Actively partner with F&B Business Development colleagues to implement the F&B vision and strategy.
The Operations Account Manager should champion the future of this business, drive the vision and strategy for F&B that delivers a best-in-class food journey for passengers and drives increased revenues for Dublin Airport.
This role contributes broadly across the wider Dublin Commercial Team to drive future growth.
Knowledge, Skills, and Experience
* A minimum of five years post-graduate experience in a relevant field such as Aviation, FMCG, Retail or Hospitality.
* Excellent people management skills, experience managing a team to deliver change.
* Highly organised with proven project management skills.
* Excellent stakeholder management and communication skills capable of dealing with and influencing colleagues and customers at every level.
* Ability to work in a challenging environment both on own initiative and as part of a team, able to challenge stakeholders and hold them accountable when appropriate.
* Sales driven and commercially focused.
* Excellent presentation and communication skills.
* Competent in working with all aspects of Microsoft Office Suite.
* High attention to detail and ability to drive high performance standards.
* Ability to work under pressure to hard deadlines and handle conflicting priorities.
* Personal drive and enthusiasm to grow the business whilst seeking to create a world-class customer experience.
* Excellent interpersonal skills and the ability to influence across all organisation levels.
* Committed to values.
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