About the Role
We are seeking a skilled Payroll Member to join our client's expanding team. This role is based just outside Limerick city and will transition to a hybrid schedule after an initial training period, with three days in the office and two days working from home.
Key Responsibilities:
* Utilize case management software to capture, investigate, and respond to queries within set timescales.
* Collaborate with the wider HR/Timekeeping teams to provide first-level responses to employee queries via telephone and ticketing solutions as part of an agreed rota.
* Ensure efficient follow-up actions are completed, and where necessary, collaborate with other areas to close out cases or escalate for closure.
* Monitor and report on trends to identify corrective actions that proactively eliminate recurring issues causing repetitive queries and concerns for employees.
* Provide key service support to HR as a reliable and proactive partner.
* Ensure document management and maintenance adhere to Shared Services quality management systems and statutory document retention requirements.
* Report on People and HR data, including regular quality checks on master data.
* Process fortnightly and monthly payrolls.
* Ensure compliance requirements (Revenue - PAYE, PRSI, USC, other, and Pensions) are handled correctly and timely.
* Manage pension activity, including setup, queries, and reporting.
* Maintain confidentiality regarding all matters related to this role.
* Develop procedures, enhance processes, and improve technology in conjunction with managers and key stakeholders to deliver continuous improvement initiatives.
* Champion excellent customer service within the team and wider unit.
* Identify and participate in training and development opportunities to ensure a fully cross-functional team and continuity of service to customers.
Your Qualifications and Experience:
* An IPASS qualification or payroll certification is essential.
* Experience in a technical capacity on Oracle E-Business Suite 12i is advantageous.
* Excellent analytical skills and proficiency in software applications (Oracle, SharePoint, MS Office, particularly Excel).
* Strong communication skills.
* Ability to work under pressure and manage conflicting priorities.
* Ability to work independently and collaboratively within a team.
* Substantial experience relevant to the role, including strong payroll and customer service expertise.
* Proactive query handling and issue resolution with a focus on exceptional customer service.
* Personal and professional integrity.
* High personal motivation and ability to work autonomously.
* Excellent organizational skills.
* Ability to meet strict deadlines and handle conflicting priorities.
* A positive, flexible work attitude.
* Ability to work collaboratively as part of an integrated team and contribute to cross-functional efforts.
* Unwavering commitment to continual improvement and customer satisfaction.