Overview The Claims Quality Assurance Analyst will play a pivotal role in ensuring claims handling procedures are executed in compliance with SLAs, best practices and internal policies.
This position involves evaluating claims processing to maintain consistency and accuracy while driving process improvements to enhance efficiency and reduce errors.
The role will collaborate closely with internal teams and external service providers to assess performance, identify gaps and provide actionable insights.
Additionally, the Claims Quality Assurance Analyst will contribute to regulatory compliance, complaint management and system enhancements, all while fostering a culture of continuous improvement and maintaining high-quality standards across the claims process.
Your overall goal is to ensure that claims are processed effectively, meeting industry standards and delivering optimal outcomes for the business and its customers.
Your Day-to Day - Evaluating claims handling procedures to ensure compliance with best practice, regulatory requirements and Service Legal Agreements.
- Identifying and sharing best practices to standardise procedures, improve consistency, and enhance claims handling efficiency.
- Conducting audits, analysing data and generating reports to drive continuous process improvement and reduce errors or Claims Leakage.
- Collaborating with internal teams and external providers on system enhancements, user testing and process updates to improve claims efficiency.
- Managing complaint logs, ensuring timely resolution and supporting regulatory compliance, including audits and adherence to industry standards.
- Developing and maintaining quality procedures, supporting training initiatives and following up on corrective actions to drive performance improvements.
Your Background CIP qualified and ideally a relevant professional or third-level qualification.
Experience in claims within the General Insurance Industry - including experience in a quality assurance role.
Strong knowledge of Public Liability, Employers Liability, Motor and Property claims - including regulatory and operational requirements.
What youll get Experience to a wide range of claims handling processes, collaborating with internal teams and external service providers.
Opportunity to drive quality improvements and enhance operational efficiency across claims procedures.
Influence best practices and contribute to system enhancements that optimise claims processing.
Direct involvement in ensuring compliance with industry regulations and delivering exceptional outcomes for the business and customers.
Benefits Bonus 14% | Pension 11% | Healthcare | 24 days annual leave