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The IT Manager manages the team and related delivery activities for local systems. For non-local systems, the BSS Plan, Build and Run IT Manager interacts with business units and IT (including Plan/Build/Run/Country Manager/Business Relationship Manager [BRM]) to successfully deliver Abbott solutions and ensure value is achieved as anticipated from the outsourced relationships.
The position also performs the following functions:
* Could manage the local PBR team of employees to include budget responsibility (site dependent)
* Partners with BRMs.
* Provides oversight of business requirements.
* Partners with enterprise strategy on domain direction.
* Leverages key strengths from all project teams, Abbott and Provider alike. Manages and coordinates program level risks and issues.
* Leads the decision making, planning, and execution of IT initiatives.
* Ensures delivery of Local IT Solutions.
For local systems, this role leads all support related activities. This includes the following:
* Accountable for end-to-end support.
* Reports regularly on performance.
* Develops new Service Level Agreements (SLAs) and metrics, as needed.
* Works across stakeholders to gain agreement on new SLAs and/or metrics.
* These actions ensure that service levels are maintained and continually improved and that any problems with the day-to-day delivery of services are minimized.
For non-local systems, this role has the following responsibilities:
* BSS Run is accountable for end-to-end support.
* Coordinates with Business Solutions and Service (BSS) Run on support activities and critical incident communications.
* Harmonizes and motivates team members.
Minimum Qualifications:
* Degree in IT and/or complementary business degree and/or experience.
* At least 5-7 years of experience in IT, preferably in the health care industry.
* Problem determination (experience in root cause analysis) and problem resolution skills.
* Strong collaboration and partnering skills.
* Strong verbal and written communication skills with the ability to articulate complex ideas in easy to understand business terms to senior leaders.
* Knowledge of business environment, service requirements, and culture.
* Process skills; an understanding of process costs, ability to work with Service Provider to ensure effective operations and agreed upon service levels.
* Ability to accomplish results through others particularly by establishing relationships.
* Ability to be firm but fair with regard to operational deliverables.
Core Job Responsibilities:
* Executes local projects working through providers.
* Tracks status of requests.
* Provides regular feedback on status to request initiator (BRM).
* Obtains the approval of all project related deliverables including EWO/PWOs through system decommission.
* Reviews corresponding project demand for solutions and projects across respective domain(s).
* Escalates if provider is unable to meet demand.
* Plans, executes and evaluates work to time, cost and quality targets.
* Assesses and evaluates risk.
* Communicates effectively, both formally and informally.
* Demonstrates leadership.
* Facilitates collaboration between stakeholders who have diverse objectives.
* Understands the relevance of own area of responsibility/specialism to the employing organization.
* Takes client requirements into account when evaluating proposals.
* Reviews and approves infrastructure and software related project costs.
* Takes account of relevant legislation, compliance requirements, and industry regulations.
* Thinks strategically, leveraging knowledge of domain needs across Abbott.
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