Role: Community Operations Analyst - Albanian
Location: Dublin (Onsite)
Contract type: Permanent, Full-Time
Work model: Onsite (Sandyford. Dublin 18)
Working hours: 9 till 5.30 or 6 pm till 2 am with night premium
Language: Albanian
Duties and Responsibilities
- Assist our client's community and help resolve inquiries empathetically, accurately and on time.
- Become knowledgeable about client's products and community standards.
- Make well-balanced decisions and be an effective advocate for our community.
- Display strong interpersonal skills, verbal and written communication skills and empathy.
- Use market specific knowledge, signals and insights to spot and scope scalable solutions to improve the support of our community of users.
- Gather, analyze and utilize relevant data to develop ways to improve the overall user experience on the site.
- Enforce clients Terms of Use by carefully monitoring reports of abuse on the site.
- Review reported content within agreed turnaround times and standards of quality.
- Identify inefficiencies in workflows and suggest solutions.
- Recognize trends and patterns and escalate issues outside company policy to the global team.
About You
- Strong personal resilience with ability to operate in a pressured and fast-paced environment.
- High adaptability and positive approach to challenges.
- Ability to make decisions.
- Effective Time management & Prioritization skills.
- Ability to work as part of a team.
- Eligible to work in Ireland full time (Stamp 4 or Irish citizenship or European).
Essential Competencies:
- Fluent in market language and English.
- Cultural understanding of the market.
- Extremely reliable, consistent, and hard-working.
- Passion for ensuring a positive, safe user experience.
- Flexible in working in a fast-paced environment with different projects to work on.
Benefits
- Meals provided onsite during shift hours.
- Health Care.
- Extensive Training & Development.
- Free access to Group Scheme website.
- Free access to 24-hour Employee Assistance Programme (EAP).
- Free access to Wellness Programme.
- Tax Saver Scheme.
- Bike to Work Scheme.
Equal Opportunity Employers
We champion diversity and equality, anchoring our workplace cultures and creative minds. We recognize the collective strength found in diverse backgrounds, skills, and experiences of our team members. Our commitment to fostering an inclusive environment transcends gender, marital status, family status, age, disability, sexual orientation, race, religion, and membership in the Travelling community.