About Us
Amazon Web Services is the market leader and technology forerunner in the Cloud business.
We are a group of smart people, passionate about cloud computing, and believe that world-class support is critical to customer success.
Job Overview
As a Cloud Support Engineer, you will act as the 'Cloud Ambassador' across all the cloud products, arming our customers with required tools & tactics to get the most out of their Product and Support investment.
Responsibilities
* Learns and uses groundbreaking technologies.
* Applies advanced troubleshooting techniques to provide unique solutions to our customers' individual needs.
* Interacts with leading engineers around the world.
* Partners with Amazon Web Services teams to help reproduce and resolve customer issues.
* Leverages your extensive customer support experience to provide feedback to internal AWS teams on how to improve our services.
* Drives customer communication during critical events.
* Drives projects that improve support-related processes and our customers' technical support experience.
* Writes tutorials, how-to videos, and other technical articles for the developer community.
* Works on critical, highly complex customer problems that may span multiple AWS services.
Why Work at AWS?
This is a customer support role – in The Cloud.
You will be primarily responsible for solving customer's cases through a variety of customer contact channels which include telephone, email, and web/live chat.
You will apply advanced troubleshooting techniques to provide tailored solutions for our customers and drive customer interactions by thoughtfully working with customers to dive deep into the root cause of an issue.
Requirements
* 2+ years of experience with secure corporate access and communications between users/servers, securing architectures from various attacks and vulnerabilities, and understanding identity access management and cryptography concepts.
* Knowledge or experience with system administration, and troubleshooting any operating system (Linux and/or Windows) and networking.
* Ability to communicate effectively in English (written and spoken) within technical and business settings.
Preferred Qualifications
* Bachelor's degree in Engineering/Computer Science/Mathematics or related field.
* One or more security-related certifications (CISSP, CEH, CISA, CISM, SECURITY+ Security Speciality, OSCP, or related).
* Knowledge of security and compliance standards (such as Common Vulnerabilities and Exposures (CVE), Center for Internet Security (CIS) Benchmarks), Hardware Security Module (HSM), safeguarding sensitive data and implementing security best practices.
* Understanding of cloud computing concepts and/or experience with any cloud platforms (AWS, Azure, Google Cloud). Experience scripting or developing in one or more of the following languages: UNIX Shell, Python, R, Ruby, GO, Java, .NET (C#), JavaScript.