Job Description:
Amazon.com is an e-commerce platform that strives to be customer-centric. We aim to give customers more of what they want - low prices, vast selection, and convenience.
* Collaborate with GO Vendor Management team, Headcount Planning, Capacity Planning, GO Finance, and program teams.
* Build optimal contact volume allocation plan for outsourcing partner network.
* Coordinate with internal and outsourcing network operation teams to meet business service levels.
* Mitigate capacity risks by managing dependencies across multiple sites and geographies.
* Manage daily, weekly, and monthly reporting of key performance indicators for Europe GO.
About the Team:
Capacity Planning Global Outsourcing (GOCP) aims to engineer a flexible and reliable customer service network. Our mission is to enable best customer experience through strategic planning and partnering with the world's largest outsourced customer service network.
* Experience in business or financial analysis.
* Advanced Excel and big data experience.
* Excellent communication and interpersonal skills.
* Proven problem solving skills, project management skills, attention to detail, and exceptional organizational skills.
* Operations research or BPO experience.
* Experience working with supply chain planning or customer service planning function/tools.
* Some programming experience is a plus.
* Lean-Six Sigma Black Belt.