• Experience in cloud services delivery – SaaS applications and mobile apps.
• Appetite to take on responsibility and ability to handle a large volume of customer requirements in a high growth environment.
• Appetite to be a key part of a growing global business.
• Professional, self-assured communications between all technical stakeholders and with external parties.
• Resolution and root-cause analysis, responding in a timely manner.
• Prioritize well relating to delivery and issue response.
• Ability to drive automation and process improvement.
• Customer, partner and stakeholder facing when situations demand.
• Leadership of technology and support teams with good people skills.
• Participate in Product Roadmap strategy development.
• Software testing process design and implementation.
• User interface experience.
• Experience with and in the following technologies will be helpful:
Focus Areas:• End-user interaction points in the All-Channel Communications Solution.
• Refactoring existing code to improve its quality, extensibility, and maintainability.
• Creating a polished and intuitive user experience.
• Implementing images/branding developed by the marketing team.
• Developing and extending Web Service APIs to enable a feature-rich end-user experience in our client applications and allow customers to integrate their services with the product.
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