Job Description:
We are seeking an accomplished and driven Store Manager to lead and inspire a team to excel in a dynamic retail environment.
This role demands a customer-focused and commercially minded leader who thrives on empowering their team and delivering exceptional results.
Responsibilities:
* Act as an ambassador for the brand, promoting and embedding our culture and values throughout the team.
* Lead by example, delivering outstanding customer satisfaction through exceptional service and inspiring your team to do the same.
* Ensure full compliance with company policies and Health & Safety guidelines.
* Coach, mentor, and guide team members, providing hands-on support and fostering professional growth to drive engagement and productivity.
* Take ownership of store performance, analyzing sales data across product categories to ensure targets are consistently met or exceeded.
* Implement strategic initiatives, leveraging individual team members' strengths to maximize output and achieve business goals.
* Manage operational plans, including stock control, budgeting, and profit and loss monitoring.
* Maintain open communication channels between the store team and senior management, providing updates, addressing challenges, and offering constructive feedback.
* Proactively resolve team issues, continuously seeking to improve processes and overall store efficiency.
Requirements:
At least five years of proven experience managing teams of 10 or more in a fast-paced retail environment.
A confident, motivational leader who excels in driving team performance and maintaining high operational standards.
Experience in rota planning, budgeting, and anticipating future staffing needs based on forecasts.
A commitment to delivering exceptional customer service, ensuring every interaction leaves a positive impression.
Ability to make effective decisions in a dynamic and fast-moving environment, prioritizing customer needs.
Knowledge of planogram development and execution, optimizing store layouts to maximize sales impact.
Exceptional communication, interpersonal, and problem-solving skills, with the ability to interact effectively with team members and senior management.