Job Title: Guest Services Agent
Are you a dynamic and seasoned hospitality professional seeking an exciting career move? We are currently looking for a highly motivated individual to join our prestigious luxury hotel.
Lough Eske Castle has the opportunity for a Guest Services Agent to join our Front Office team. The role will have the responsibility for the accurate, courteous, and efficient check-in/check-out of hotel guests. Processes all payments according to established hotel requirements. Provides information to any guest or visitor inquiry. Responsible for inputting accurate reservations, answering all calls at the front desk, and alerting hotel staff of VIP arrivals.
Key Responsibilities
1. Greeting guests upon arrival and making them feel welcome.
2. Administering check-ins and check-outs.
3. Providing front desk services to guests.
4. Assigning rooms and answering telephone calls.
5. Delivering mail and messages.
6. Processing guest payments.
7. Being a source of information to guests on various matters such as transport and restaurant advice.
8. Processing meal and beverage requests.
9. Accommodating general and unique requests.
10. Diffusing conflict or tense situations with guests.
Minimum Requirements
1. Education or training in the hospitality industry is preferred.
2. Previous experience as a Front Office Receptionist.
3. Knowledge of HotSoft hotel system.
Preferred Requirements
Previous customer service experience would be preferable.
Skills
Guest Assistance, Front Desk, Reception Management.
Benefits Include
1. Competitive rates of pay.
2. Meals provided.
3. Parking provided.
4. Generous employee discount.
5. Training and development opportunities.
If you are passionate about delivering unparalleled hospitality experiences, we invite you to apply. Send your resumé and cover letter to janice.mcnelis@lougheskecastlehotel.com.
Join us in creating memorable moments for our discerning guests at one of the most prestigious addresses in luxury hospitality!
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