About Us
SAP enables you to bring out your best in a collaborative and caring team environment with a strong focus on learning and development, recognition for individual contributions, and a variety of benefit options.
Job Summary
We are looking for a Customer Renewals Executive to deliver end-to-end renewal execution through partnership with Customer Engagement Executives and the extended account team.
Key Responsibilities:
* Provide end-to-end renewal execution support, maintain knowledge of commercial negotiation, product portfolio, and entitlement metrics, and support on transactional steps related to renewals and replacements.
* Leverage internal SAP networks to navigate cross-functionally and regionally.
* Possess knowledge of SAP Cloud Terms and Conditions.
* Understand and deploy negotiation methods that are mutually beneficial to SAP and the customer.
* Knowledgeable in commercial metrics and forecasting principles.
Requirements:
* Experience in a customer-facing role with the ability to influence different stakeholders using strong relationship and communication skills.
* Commercial negotiation experience with a proven record to meet or exceed renewal revenue goals.
* Ability to work through multiple SAP commercial software systems.
* Proven ability to organize and prioritize tasks while being process-oriented.
* Communicate clearly both orally and in written form and proven ability to build strong relationships.
* Bachelor's Degree or equivalent comparable experience.
About Our Culture
We promote a culture of open dialogue and continuous improvement. We encourage our employees to voice their feedback to drive improvements within the business.
About Our Mission
The Customer Renewal Center's mission is to reach #Quest4Zero each and every quarter: ZERO churn, ZERO lost, and ZERO slipped renewals.