About the Role
We are seeking a dynamic and customer-obsessed Senior Supplier Quality Manager to join our Amazon Private Brands team. The ideal candidate will have excellent judgement, strong operating skills, and direct experience with consumer product expectations and manufacturing strategies.
Key Responsibilities
* Ensure products comply with Amazon's quality, performance, reliability, and industry safety and regulatory requirements worldwide.
* Apply SME level knowledge of quality strategies and processes by engaging with contract manufacturers and original design manufacturers.
* Manage and coach strategic suppliers to improve quality management systems, manufacturing processes, and customer satisfaction.
* Drive scalable business solutions and develop best-in-class processes and systems, driving continual improvement across different business models.
* Communicate technical, quality, and process requirements to non-technical stakeholders.
* Design and operate scalable training programs via webinars or onsite for internal and external stakeholders; improve self-service tools and systems to reduce manual operations.
* Manage 3rd Party service providers to perform factory audits and processes inspections.
BASIC QUALIFICATIONS
* Knowledge of product/ manufacturing quality management as well as product development in diverse industries.
* Bachelor's degree required with a scientific or engineering focus.
* Minimum 7 years of experience with import/export consumer product quality program management.
* Working knowledge of lean six sigma and process improvement methodologies.
* Excellent written and verbal communication skills.
* Ability to work with technical and non-technical business owners to get things done.
* Must be able to think creatively and possess strong analytical and problem-solving skills.
* Ability to thrive in a high-energy environment where tactical and strategic activities are driven in parallel.
* Able to travel (including international) often.
PREFERRED QUALIFICATIONS
* Highly innovative, flexible, and self-directed. Track record of taking ownership and successfully delivering results in a fast-paced, dynamic environment.
* Process oriented, with high attention to detail and proven ability to manage multiple, competing priorities simultaneously.
* Strong analytical and quantitative skills; ability to use data and metrics to back up assumptions, recommendations, and drive actions.
* Solid experience on hardware quality control from product design quality, process quality, and customer quality optimization.