Customer Enablement Manager
This role is responsible for driving product adoption, customer satisfaction, and loyalty. As a Customer Enablement Manager, you will create content to improve customers' understanding and proficiency with the Workvivo platform.
About the Team
This position falls within the Workvivo CX Operations & Enablement team which supports all functions within the CX Organization, including Support, Onboarding, and Customer Success. We pride ourselves on our world-class customer experience and industry-leading customer retention rate.
Responsibilities
* Designing and developing educational content, such as e-learning courses, interactive guides, and videos.
* Delivering on-demand and live training via various channels.
* Distributing material to target audiences.
* Localizing content to increase engagement.
* Evaluating program impact and collaborating with CSMs, product, and marketing teams.
* Staying current with Workvivo updates, trends, and best practices.
Requirements
* Proven experience as a software trainer or a similar role focusing on product adoption and user training.
* Three years of experience in a similar role with eight years of industry experience.
* Ability to design and execute training programs tailored to customer needs.
* Familiarity with learning technologies, such as LMS and video editing software.
* Self-motivated individual with flexibility and ability to work under pressure in a high-energy paced environment.
* Excellent communication skills.
* Strong organizational and project management skills.
* Ability to work collaboratively with a global team.
* Flexibility to work flexible hours as required.
Ways of Working
We have a structured hybrid approach centered around our offices and remote work environments. Each role's work style, whether Hybrid, Remote, or In-Person, is indicated in the job description/posting.
Benefits
Our award-winning workplace culture and commitment to delivering happiness offer a variety of perks, benefits, and options to support employees' physical, mental, emotional, and financial health; facilitate work-life balance; and contribute to their community in meaningful ways.