Our client offers expert IT support services to Small and Medium-sized Enterprises (SMEs). They are known for consistently meeting high standards of reliability through their technical expertise, customer commitment, and thorough understanding of their customers' needs.
Job Opportunity
We are seeking a skilled IT Support Engineer with experience in on-site installations to contribute to the growth of our client's business. This role offers comprehensive training and career advancement opportunities.
Key Responsibilities
* Install, configure, and maintain client hardware including Windows Servers, computers, laptops, and printers.
* Install, configure, and maintain client software such as Microsoft 365 and Azure, virtual environments, Hyper V, VMWare, Veeam, communication equipment including switches, routers, firewalls, and mobile devices.
Duties and Responsibilities
* Problem solving and troubleshooting issues on-site and remotely.
* Manage customer accounts.
* Provide training and knowledge transfer to clients.
* Communicate and manage relationships with third-party vendors.
Requirements
* Experience in an IT support or field engineer role with on-site installations, configurations, and maintenance of client hardware.
* Solid knowledge of Microsoft 365, Azure, and Active Directory.
* Server installation/migration and administration experience including virtual environments (Hyper V, VMWare, Veeam).
* Familiarity with firewalls, routers, switches, and remote access servers.
* A full driving license is required.
Essential Skills
* Excellent interpersonal and communication skills (written and verbal).
* Strong problem-solving and troubleshooting skills.
* Effective documentation skills.
Education
A degree in Computer Science or a related technical field is mandatory.