Job Description
Amazon Web Services Cloud Support Engineer
You will be at the forefront of transformational cloud technology, assisting a global list of companies and developers who are taking advantage of a growing set of services and features to run their mission-critical applications.
Key Responsibilities:
* Learn and use groundbreaking technologies.
* Apply advanced troubleshooting techniques to provide unique solutions to customers' individual needs.
* Interact with leading engineers around the world.
* Partner with Amazon Web Services teams to help reproduce and resolve customer issues.
* Drive customer communication during critical events.
* Drive projects that improve support-related processes and customers' technical support experience.
* Write tutorials, how-to videos, and other technical articles for the developer community.
* Work on critical, highly complex customer problems that may span multiple AWS services.
BASIC QUALIFICATIONS
* Ability to communicate effectively in English and Portuguese (written and spoken).
* Knowledge/experience in administration and troubleshooting for two or more of the following: DevOps/Deployment Orchestration Management, Configuration Management.
* Knowledge/experience in continuous integration technology (e.g. Chef, Puppet, Docker, Jenkins, Ansible, or related tools).
* Understand the complete deployment lifecycle from design, build, test, deploy.
* Experience with Kubernetes or containerization technologies.
* Understanding of hypervisor/virtualization and containerization.
* Experience with programming/scripting (Batch, VB, PowerShell, Java, C#, Chef, Perl, Ruby and/or PHP).
* Exposure to Virtualization (Hyper-V, VMware, Xen).
PREFERRED QUALIFICATIONS
* 2 to 4 years of relevant experience.
* One or more Web and Application Server technologies (e.g. Apache HTTPD, Apache Tomcat, Nginx, Glassfish, JBoss, Puma, Passenger, IIS).
* Scripting or development experience using Python, Node.js/JavaScript, PowerShell or C# (.NET), Ruby, Golang.
* Experience with System Administration with Linux (Ubuntu, CentOS, RedHat) and/or Microsoft Windows Server and associated technologies (Active Directory, Exchange).
* Experience in Networking technologies including DNS, TCP/IP, SSL, DHCP and Load Balancing.
* Experience with Network troubleshooting tools (telnet, test-netconnection, tracert, tracetcp, iperf, ntttcp, dig, and packet capture tools).